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Junior Customer Service Associate with German

Junior Customer Service Associate with German

Infosys Poland Sp. z o.o.Łódź, łódzkie, Polska
13 dni temu
Opis pracy

Junior Customer Service Associate with German

Miejsce pracy : Łódź

Your responsibilities

  • Follow up on inbound leads and make outbound cold calls and emails
  • Identify key players and generate interest in potential clients
  • Support building training curriculum & Work Instructions
  • Build and maintain strong relationships with clients to encourage trust and loyalty
  • Interact with the internal and external team via e-mail / phone / CRM Tools
  • Interact effectively with upstream and downstream teams

Our requirements

  • 1 -2 years of experience in a BPO environment
  • Good understanding of Supply Chain management
  • Experience with Salesforce.com or similar CRM tools preferred
  • Excellent German (min. C1) & good English (min. B1)
  • Any Bachelor’s degree
  • Experience in working on ERP systems & proficient MS Excel
  • Ability to multitask, prioritize, and manage time effectively
  • Comfortable making many calls per day
  • Good written & oral communication skills with internal customers.
  • Works well with cross functional teams
  • Good knowledge on KPI’s and SLA’s

    • What we offer

  • Performance bonus twice a year
  • Employee referral program bonus
  • Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online / onsite
  • Access to training platform (self-learning), domain / soft / technical skills training
  • Possibility to use German language on a daily basis
  • Private medical care at Medicover (with possible extension to family members)
  • Reimbursement of Multisport card or points on MyBenefit platform
  • Attractive group insurance
  • Access to well-being platform, free meetings with a psychologist included
  • Stable employment based on an employment contract
  • No trial period
  • IT equipment is provided by the Company
  • Bonuses from the Social Fund
  • Flexible starting hours
  • Opportunity to participate in charity, sports and well-being events
  • Hybrid mode (2 work days from the office per week) or remote in Poland

    • Benefits

  • private medical care
  • life insurance
  • leisure zone
  • extra social benefits
  • employee referral program
  • charity initiatives
  • Multisport card
  • Christmas bonus
  • semi-annual bonus
  • training and courses

    • Recruitment stages

  • CV analysis
  • Call with the Recruiter
  • Tests / Language verification
  • Video interview
  • Final decision

    • Oddział rekrutujący

    Infosys Poland Sp. z o.o. - Łódź

    Infosys Poland Sp. z o.o.

    We are present in three major Polish cities : Łódź, Wrocław and Kraków.

    The respective centers are supported by qualified professionals, providing BPM, HRO and ITO services for some of the largest clients in the world in over 28 languages. In Łódź alone there are at least 2,200 specialists, making Infosys one of the most important players in the service sector in Poland.

    Our Infosys BPM Poland key business process outsourcing service areas are tax management, master data management, finance and accounting, sourcing and procurement, business transformation projects, and auditing.

    With the implementation of Lean Methodology across the industry, we have focused on improving the business processes. The transformation of the Business Process Management (BPM) industry reflects the fact that the nature of work in the enterprise has moved beyond just processing transactions to management of a client’s end-to-end business process as a partner.

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