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Service Desk Analyst

Service Desk Analyst

GFT PolskaZielona Góra, lubuskie, Polska
20 dni temu
Opis pracy

Service Desk Analyst

Miejsce pracy : Zielona Góra

Technologies we use

Optional

About the project

As part of an international team, you will provide IT user support and customer service for company-supported computer applications and platforms. You will troubleshoot issues and offer guidance on appropriate solutions.

Your responsibilities

  • Diagnose and resolve first-level technical and software issues
  • Research user inquiries using available information resources
  • Provide users with appropriate guidance and recommended actions
  • Follow standard Service Desk procedures and best practices
  • Record all interactions and support activities in the Service Desk system
  • Administer and maintain Service Desk software tools
  • Escalate or redirect issues to the appropriate support team or specialist
  • Identify and escalate situations requiring immediate or urgent attention
  • Track and route issues and service requests; document resolutions thoroughly
  • Prepare activity reports (SQL or OQL experience is a plus)
  • Notify management of recurring or critical problems
  • Stay up to date with system information, updates, and procedural changes

Our requirements

  • Proficient in English, with strong verbal and written communication
  • Working knowledge of core operations of relevant software, hardware, and equipment
  • Familiarity with ITIL-based customer service practices
  • Hands-on experience in troubleshooting and delivering Service Desk support
  • Fast learner with the ability to acquire new technical skills quickly
  • Customer service oriented, with a focus on following established procedures
  • Solid problem analysis and problem-solving capabilities
  • Highly adaptable and flexible in changing environments
  • Effective team collaboration and interpersonal skills
  • Well-organized, with strong planning abilities and attention to detail
  • Maintains performance under pressure; resilient and stress-tolerant
  • Works independently with a sense of responsibility and accountability

    • This is how we organize our work

    This is how we work

  • in house

    • What we offer

  • Working in a highly experienced and dedicated team
  • Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage, sport & recreation package, lunch subsidy, life insurance, etc.)
  • Permanent contract after 3-months' probation period
  • On-line training and certifications fit for career path
  • Free on-line foreign languages lessons
  • Regular social events
  • Access to e-learning platform
  • Ergonomic and functional working space with 2 monitors

    • Benefits

  • sharing the costs of sports activities
  • private medical care
  • life insurance
  • fruits
  • integration events
  • video games at work
  • coffee / tea
  • drinks
  • extra social benefits
  • meal passes
  • pre-paid cards
  • employee referral program
  • charity initiatives

    • GFT Polska

    We are GFT Poland. WE KNOW how to tackle complex issues with innovative approach to deliver the highest value. Our reputation has been built around one simple rule : we do not overpromise, WE DELIVER. We deliver to our employees, clients and partners. WE GROW as you grow, so investing in you is our business strategy. Caring for each other is our priority. WE CARE who you are, what you need, how you feel. WE CARE to smile, have fun and develop as human beings.

    Why Choose GFT?

    A culture of top performance

    Deep tech IT engineering & consulting

    1,400 skilled & top-class experts

    77% of the team are regular / senior

    Great Place To Work

    Products that contribute to a sustainable world

    Competitive salary and benefits

    Ambitious projects, trainings and tools you need to flourish

    Google Cloud Partner of the Year - for going above and beyond for customers

    Na podstawie Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016 / 679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95 / 46 / WE (ogólne rozporządzenie o ochronie danych, tzw. RODO) (Dz.U.UE L z dnia 4 maja 2016 r.) wyrażam zgodę na przetwarzanie przez GFT Poland sp. z o.o. z siedzibą w Łodzi (90-118, Łódź, ul. Kilińskiego 66) udostępnionych przez mnie moich danych osobowych : a) w celu prowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu; b) w celach związanych z organizowanymi w przyszłości procesami rekrutacji.

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    Service Desk Analyst • Zielona Góra, lubuskie, Polska