Opis pracyDeliver written customer support via email for the Swedish market.Investigate and resolve customer issues by reviewing past interactions and using internal tools.Process manual refunds and address GDPR-related complaints with care and accuracy.Ensure every customer interaction is professional, empathetic, and solution-focused.Work with multiple systems efficiently while maintaining a high level of precision.Fluent Swedish (C1) and English (C1) – both written and spoken.Excellent communication skills and the ability to clearly explain solutions.Strong analytical and problem-solving mindset.Patience, empathy, and emotional resilience.Typing speed of 150+ keystrokes per minute and solid computer literacy.Availability for full-time on-site work in Szczecin.Employment based on a labor contractSalary : 10800 PLN gross per monthEngaging trainingsBenefit package : private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza DaysTalent Development Program : a transparent career paths and promotionsCNX Academy : with mentoring programCNX University : with unlimited online trainings availableRefer a friend : bonus for recommending a friend up to 4000plnAmazing work culture : we celebrate cultural differences among us and have plenty of integration events onsiteModern office in the heart of Szczecin center