O2C Customer Service Specialist with Italian

Responsibilities :

• Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders within agreed KPI’s, ensuring a positive customer experience.
• Effectively process customer complaints, and collaborate with other company departments if applicable.
• Analyse account discrepancies to ensure the customer account is enabled for payment.
• Manage and support the billing process.
• Effectively analyze all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.
• Effectively track and resolve all customer disputes regarding billings, credits, or payments.
• Effectively monitor and resolve all sales orders & sales interface issues (IDOCs)
• Support local O2C projects with influence on accurate, efficient & compliant order processing
• Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training new team members
• Be seen as a “go-to” information resource for O2C Customer Service processing and related queries
• Familiar with all applicable process documentation & training materials to ensure you operate in a fully compliant manner
• Operational awareness of all applicable Sox & Operational controls for your area
• Actively work with the core team members, internal customers / business partners, and LSP team members to build effective working relationships
• Demonstrate excellence in all interactions with our ESC internal customers & business partners
• Focus on improving our customer’s experience with the ESC
• Build and maintain a strong knowledge of Elanco’s product lines within the market
• Demonstrate a strong Continuous Improvement oriented mindset
• Actively work with the core team members & Global O2C team to drive process improvements

What You Need to Succeed (minimum qualifications) :

What will give you a competitive edge (preferred qualifications) :

Additional Information :

Don’t meet every single requirement? Studies have shown underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles!

Elanco Benefits and Perks :

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include :