Senior Technical Support Engineer

Your Title : Senior Technical Support Engineer

Job Location : Poland - Krakow

Our Department : Transporeon

In the role of Senior Technical Support Engineer, you will be pivotal in offering advanced technical support, analyzing system functionalities, and leading the resolution of complex customer issues. This position requires a proactive approach to system monitoring, enhancements, and the ability to guide improvements across our platform and customer processes.

Key Responsibilities :

Diagnose and resolve advanced technical inquiries, including system malfunctions, software glitches, and performance bottlenecks;

Conduct continuous monitoring of the Transporeon platform, addressing any incidents or operational challenges as they arise;

Implement minor system modifications or adjustments to meet existing customer needs;

Efficiently allocate cases to specialized teams when beyond the scope of general support, ensuring follow-through to resolution;

Serve as a mentor to new team members, sharing knowledge and contributing to product strategy discussions;

Proactively support and update legacy systems, identifying opportunities for process and platform enhancements;

Independently manage crisis situations or escalations, providing solutions with minimal supervision;

Develop expertise in specific Transporeon modules or processes, becoming a go-to specialist within the team.

Requirements :

Previous experience in a technical support role (3+ years) mandatory, particularly in a logistics or supply chain management environment is highly desirable;

Great communication skills through various channels (email, phone, tickets);

Proficiency in web-based application configurations, including HTTP, SOAP, REST, and FTP protocols;

Strong technical skills, with proficiency in SQL, XML, XSL, JSON, CSV, and MS Office;

Excellent problem-solving abilities and a strong customer service orientation;

Ability to work independently as well as part of a team, with effective communication skills;

Fluent in English (C1 level);

A bachelor's degree in computer science, Information Technology, or a related field is preferred.

About Trimble

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics.

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