EMFI Implementation Lead

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The Implementation Leader delivers our time capture cloud solution into member firms in accordance with Global IT processes & governance for project and operational targets. Supports Business Programme Leaders in managing the solution life cycle delivered through systems implementations teams in close partnership with Solution Architects, Business Analysts, Technical & Development resources and Service operations.

We are looking for :

EMFI Implementation Lead

Apply if you have :

• Bachelor's degree or combination of relevant education and experience,  ​
• Preferred : 5+ years experience,
• Demonstrates extensive abilities with, and / or a proven record of success directing efforts including :
• Delivering change management strategies and IT transformation initiatives with substantial operational experience in applying them,
• Working in a global organisation with an understanding of cross-cultural communication styles,
• Managing and operating the budget to support agreed-upon goals and service levels,
• Implementing and directing time management work in Enterprise Architecture, PMO, Communications and Change Management, and Portfolio and Investment Management,
• Responding to staff questions / comments to Leadership and supporting the time management strategy,
• Collaborating and influencing stakeholders to meet their specific business time management requirements,
• Identifying business issues and liaising with relevant IT leaders to maintain alignment between IT initiatives and the current and future direction of the firm,
• Understanding Direct Account Management services for an assigned initiative, cluster, or subset of territories on behalf of local or global IT to optimise customer service satisfaction levels,
• Utilizing technical security operations and information security standards, such as the ISO information security standard,
• Building effective relationships with key stakeholders including local IT, HC and finance leadership, and other customers as appropriate,
• Communicating agreed Service Level Agreements (SLAs) and conducting investigations or analysis on variations from expected performance levels,
• Seeking opportunities for continuous improvement within role, processes, team, and the IT organisation as a whole,
• Driving continuous service improvements for the customer and end user experience, influencing others internally and externally through both direct and indirect reports,
• Displaying customer focus background with commercial awareness and strategic thinking capability,
• Providing high levels of customer service to IT users in a large organisation.

By joining us you gain :

Recruitment Process :

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