Omnichannel Manager

ROLE SUMMARY

The Innovating for Growth organization is an agile efficient and innovative cluster-led model designed to unlock growth and accelerate impact for patients. It is centered on uniting colleagues under a single cluster identity leveraging AI and digital tools and fostering a culture of continuous improvement. The new structure enables dynamic resource allocation rapid learning and a start-up spirit that empowers teams to act entrepreneurially. Ultimately I4G aims to reach more patients faster with greater impact and collaboration across countries where empowered teams unlock greater value than ever before.

As a Country Omnichannel Manager you will design and implement Pfizers Omnichannel Customer Experience ensuring alignment with the Cluster Omnichannel strategy and global / regional / cluster objectives. You will act as a key link between cluster-level strategy and in-country execution leveraging service design methodology and collaborating closely with cross-functional and cross-country teams to deliver a 360 customer-centric data-driven and holistic approach.

ROLE RESPONSIBILITIES

In this role you will :

Omnichannel Strategy & Execution

• Act as the primary in-country owner for the execution of the Cluster Omnichannel strategy ensuring seamless translation of cluster and global objectives into local action.
• Advise and support in-market teams in building and localizing Omnichannel Strategy focusing on patient and customer journey enhancements in close partnership with the Cluster Omnichannel Lead.
• Guide the definition and localization of customer engagement goals for omnichannel execution ensuring alignment with cluster and global priorities.
• Propose and orchestrate the optimal mix of channels and content types to achieve engagement objectives leveraging best practices and assets from the cluster and global teams.
• Lead the implementation and adaptation of global / regional content plans for assigned customer groups ensuring continuous improvement and optimization and sharing learnings with the cluster team.
• Define KPIs and measurement metrics for each engagement goal and campaign driving ongoing optimization and enhancements and report performance insights to the Cluster Omnichannel Lead.

Omnichannel Excellence & Collaboration

Content & Digital Channel Management

Self-Development & AI fluency

QUALIFICATIONS

Minimum Requirements :

Preferred Qualifications

STAKEHOLDER MANAGEMENT

Internal connections

Purpose

Breakthroughs that change patients lives ... At Pfizer we are apatient centric company guided by our four values : courage joy equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting flexible workplace culture which encourages employees to achieve work life harmony attracts talent and enables everyone to be their best working start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer Pfizer iscommitted to celebratingthisin all itsforms allowing for us to be as diverse as the patients and communities we serve. Together we continue to build a culture that encourages supports and empowers our employees.

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

Pursuant to Article 24(6) of the Act of June 24 2024 on the protection of whistleblowers Pfizer Polska Sp. z o.o. and Pfizer Trading Polska Sp. z o.o. declare that they have adopted a joint internal reporting procedure which in accordance with the provisions of the aforementioned Act is also available to persons applying for employment on the basis of an employment relationship or other legal relationship constituting the basis for providing work or services or performing functions. The content of the procedure is made available upon request sent to the contact person or to the email address

Marketing and Market Research

Required Experience :

Manager

Key Skills

Restaurant Experience,Customer Service,Employee Evaluation,Management Experience,Math,Employment & Labor Law,Sanitation,Leadership Experience,P&L Management,Mentoring,Supervising Experience,Restaurant Management

Employment Type : Full-Time

Experience : years

Vacancy : 1