Technical Support Specialist for Revit (German Speaking)- General Application

Position Overview

We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products.

Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Revit?

Then we would like to hear from you!

You will be responsible for resolving customer issues reported to Autodesk via phone, web, online forums, and other channels, and documenting these for our Knowledge Base.

You may also engage in a variety of proactive support activities such as : developing and presenting webinars, hosting Q&A sessions on our online communities, or presenting at company events like Autodesk University.

Responsibilities

Provide timely, friendly and efficient assistance to Autodesk customers on a variety of issues and questions

Document problems and solutions in short and clear articles for our knowledgebase

Research, verify, and document product issues

Manage customer expectations by providing timely updates on progress

Minimum Qualifications

Experience in the use of Revit

Fluency in German or French

Professional experience in the AEC (Architecture, Engineering, Construction) industry

Excellent written and verbal English communication skills

A passion for helping people

Aptitude for problem-solving

Ability to thrive in a fast-changing environment

Preferred Qualifications

Familiarity using Navisworks, Advance Steel or BIM

Customer service experience

German or French language is a plus

Learn More About Autodesk

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