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Global Process Owner OTC

Global Process Owner OTC

Flint GroupŁódź
23 dni temu
Opis pracy

Scope of duties :

Global Process Owner – Order to Cash will be responsible for establishing and driving global strategy for the Order to Cash process. Defining and implementing global OTC process, ensuring standardization and simplification of processes. This initiative aims to enable Flint Group to realize efficiencies while ensuring accuracy and control. In this capacity, as a GPO you will work with delivery team to embed process enhancements while driving the transformational agenda globally to achieve strategic goals.

  • Strategic Leadership & Process Ownership Assume global ownership for defining strategy, designing standardized processes, and spearheading the implementation of digital, re-engineering, and innovation initiatives across Order to Cash workflows (including Customer Service, Credit Management, Collection and Cash Application)
  • Process Governance & Standardization Develop and enforce globally standardized policies, procedures, and systems, ensuring alignment with tax, legal, and regulatory requirements across regions
  • Transformation & Innovation Identify, strategize, and implement transformation projects to optimize performance, enhance automation, and introduce innovative solutions that improve efficiency and cost-effectiveness
  • Delivery Model Optimization Make strategic decisions on delivery models and service structures in collaboration with leadership teams, ensuring scalable and sustainable process execution
  • Performance Management & Continuous Improvement Define, establish, and monitor key performance metrics (KPIs) and service level agreements (SLAs), leveraging automation and process mining tools to drive insights and ongoing improvements
  • Stakeholder Collaboration & Change Management Partner with Commercial Sales and Services Leaders, Treasury, business process owners, and stakeholders to ensure seamless service delivery. Lead change management initiatives by effectively communicating impacts, fostering stakeholder buy-in, and supporting the adoption of new processes
  • Leadership in Change & Transformation Spearhead change initiatives by addressing stakeholder concerns, ensuring smooth transitions, and driving sustainable adoption of new technologies and practices
  • Coaching, Mentoring & Team Development Act as a coach, mentor, and teacher for teams across regions, fostering skill development in project management, process improvement, and operational excellence. Empower teams to enhance their expertise, navigate complex transformation initiatives, and build confidence in delivering impactful results

What we want :

  • Bachelor's and / or Master’s degree in Finance, Operations or process management
  • Extensive experience (10+ years) in Order to Cash (O2C) processes, finance operations, or global business services
  • Proven track record of driving process transformation, automation, and continuous improvement in complex global environments
  • Knowledge of emerging technologies such as AI, RPA, and advanced analytics applied to O2C processes
  • Leadership experience included
  • Proven ability to design global processes within a GBS or shared services environment
  • Excellent stakeholder management skills, proactiveness, and creativity
  • Analytical mindset with a strategic vision for OTC operations
  • Ability to multi-task in a fast paced, high volume environment

    • What we offer :

  • Chance to shape the future - develop your skills in an international environment and help us create modern processes that support global business
  • Growth opportunities - collaborate with experts and take part in knowledge sharing, exciting projects, and training programs available to our employees
  • Hybrid work model - at least 3 days in the office per week, with flexible working hours
  • Stable employment - long-term cooperation based on an employment contract
  • Comprehensive benefits package - including company car, private medical care, life insurance, sports card, holiday subsidies, a veterinary package for your pet, and much more
  • Comfortable workspace and a collaborative culture - our centrally located office in Łódź is

    • well-connected and designed to support teamwork in a friendly, partnership-driven atmosphere

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    Otc • Łódź