Implementation Engineer (Enterprise SaaS) ID48790

Job Description

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI / ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a Senior Implementation Engineer to drive high-impact enterprise SaaS implementations that connect complex IT / OT environments with real business value. This role blends deep technical leadership, solution design, and customer partnership to accelerate onboarding and maximize outcomes for large-scale organizations. It stands out for its strategic influence, cross-functional collaboration, and the opportunity to act as a trusted advisor in complex enterprise SaaS transformation programs.

WHAT YOU WILL DO

• Develop and maintain a deep understanding of IT software solutions, including capabilities, integration points, and value proposition for very large enterprises;
• Partner with internal stakeholders and meet with client stakeholders to identify needs, challenges, and objectives, translating them into customer solutions that decrease time to value;
• Drive the customer onboarding journey through technical expertise in available customizations and ensure requirements are met during implementation;
• Act as a trusted advisor collaborating with cross-functional teams such as Product Management, Customer Success, and R&D to ensure solutions meet expectations and technical feasibility;
• Stay informed on industry trends, competitive solutions, and evolving IT / OT technologies to provide thought leadership to internal and external stakeholders.

MUST HAVES

NICE TO HAVES

PERKS AND BENEFITS

Requirements

3+ years of experience as a Technical Support Engineer, Solution Engineer, or similar role within the IT or OT software industry servicing large accounts; Solid understanding of TCP / IP networking fundamentals, TCP vs UDP troubleshooting, and routing basics; Experience working with VPNs and proxy authentication scenarios; Hands-on experience configuring and troubleshooting firewall rules inbound and outbound; Awareness of conditional access and secure gateway concepts; Knowledge of ports and protocols; Expertise in enterprise software solutions, preferably in IT / OT integration, data analytics, cloud technologies, or industrial IoT; Strong understanding of enterprise environments, including challenges, architectures, and decision-making processes; Exceptional communication and presentation skills with the ability to explain complex technical concepts to technical and non-technical audiences; Experience with enterprise-level SaaS implementation engagements and solution design; Proficiency with modern tools and platforms such as cloud infrastructure, virtualization, APIs, and middleware; Fluency in English.