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Customer Technical Support Specialist with German

Customer Technical Support Specialist with German

ConcentrixKatowice, Górnośląsko-Zagłębiowska Metropolia, Polska
5 days ago
Job description

Customer Technical Support Specialist with German

Responsibilities :

  • Customer Support : Handling calls and emails, assisting in resolving technical issues.
  • Problem Solving : Using your technical expertise to find quick solutions for customers.
  • Data Entry : Ensuring accuracy when inputting information into the system to maintain smooth processes.
  • Building Relationships : Establishing long‑lasting, trustworthy relationships with customers through professional communication.

Requirements :

  • Fluency in German C1 level – You will be the main point of contact for our German‑speaking customers.
  • Knowledge of English at B2 level for communication within the team and during training.
  • Openness and strong communication skills – Your approach to customers will help them feel comfortable and understood.
  • Willingness to acquire new knowledge and skills – We emphasize growth and a desire to learn.
  • Optional – Technical knowledge : This will help in solving daily challenges, but it is not required at the start – we will teach you everything!
  • We offer :

  • Full‑time employment contract – We want to establish a long‑term partnership.
  • Base salary of 7500 PLN gross – We appreciate your time and dedication.
  • 8 : 00 – 18 : 00 Monday‑Friday.
  • Fully paid 5‑week training program, combining "learning by doing" with the support of a dedicated mentor.
  • Work in a modern office in Global Office Park, located in the heart of Katowice.
  • Benefits package : private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training – because we care about your health and development.
  • Fast career advancement opportunities – We value your achievements and offer real opportunities for promotion to top performers.
  • Seniority level

  • Mid‑Senior level
  • Employment type

  • Full‑time
  • Job function

  • Customer Service
  • Industries

  • Administrative and Support Services
  • #J-18808-Ljbffr

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    Technical Support Specialist • Katowice, Górnośląsko-Zagłębiowska Metropolia, Polska

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