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Customer Technical Support Specialist with German

ConcentrixKatowice, Górnośląsko-Zagłębiowska Metropolia, Polska

5 days ago

Job description

Responsibilities :

Customer Support : Handling calls and emails, assisting in resolving technical issues.
Problem Solving : Using your technical expertise to find quick solutions for customers.
Data Entry : Ensuring accuracy when inputting information into the system to maintain smooth processes.
Building Relationships : Establishing long‑lasting, trustworthy relationships with customers through professional communication.

Requirements :

Fluency in German C1 level – You will be the main point of contact for our German‑speaking customers.

Knowledge of English at B2 level for communication within the team and during training.

Openness and strong communication skills – Your approach to customers will help them feel comfortable and understood.

Willingness to acquire new knowledge and skills – We emphasize growth and a desire to learn.

Optional – Technical knowledge : This will help in solving daily challenges, but it is not required at the start – we will teach you everything!

We offer :

Full‑time employment contract – We want to establish a long‑term partnership.

Base salary of 7500 PLN gross – We appreciate your time and dedication.

8 : 00 – 18 : 00 Monday‑Friday.

Fully paid 5‑week training program, combining "learning by doing" with the support of a dedicated mentor.

Work in a modern office in Global Office Park, located in the heart of Katowice.

Benefits package : private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training – because we care about your health and development.

Fast career advancement opportunities – We value your achievements and offer real opportunities for promotion to top performers.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service

Industries

Administrative and Support Services

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Technical Support Specialist • Katowice, Górnośląsko-Zagłębiowska Metropolia, Polska

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