Customer technical support specialist with Czech

Job Title :

Customer technical support specialist with Czech

Job Description

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware / software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

Your responsibilities

• Manage and resolve all all inbound and outbound phone calls, emails and chats with precision and care.
• Quickly Identifying and resolving troubleshooting product issues.
• Prepare comprehensive reports that outline technical challenges for service technicians.
• Check and prepare the resolution process of customers' technical issues.
• Assist customers with both warranty and out-of-warranty services, such as Fixed Price Repair, Extended Warranty, and Spare Parts.

Our requirements

What we offer

Location :

POL Katowice - Global Office Park-Bldg C Flrs 2 & 3

Language Requirements :

Czech (Required), English (Required)

Time Type : Full time

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