Cash Collection Specialist with German

PANDORA Global Business Services Organization (GBS) is part of the structures of the world's largest jewelry manufacturing and sales company, whose products help millions of people around the world express their feelings every day.

Our GBS team performs a wide range of financial processes beyond standard transaction processing. We strive to streamline all of our financial processes and continually enhance the support and services we provide to customers and business partners. We work closely with PANDORA's local management, business controllers, customer service departments throughout Europe and the Middle East, and with our colleagues in the global office in Copenhagen. Here in Warsaw, we are responsible for about 80% of all the company's financial and accounting transactions worldwide.

PANDORA's business has something unique about it - as does our people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of "We Care, We Dream, We Dare, We Deliver" and strive for continuous learning and knowledge sharing.

A perfect candidate for this role has a mix of great communication, negotiation and analytical skills supported by can-do attitude. Within this role you will be mainly responsible to maintain trustful relationships with our external and internal customers and ensure timely payments.

Your responsibilities can cover following areas :

Conduct credit analysis on customers, setting up and review of credit limits, credit management

Monitoring and reporting of development on EMEA receivables

Issue customer statements and dunning letters

Proactive collection of cash from overdue debtors

Maintain contact with clients by phone and email to ensure invoices are clear for payment

Handle rejected direct debit payment

Ensure customers payment according to payment terms

Resolve customers queries around outstanding invoices

Settlement of customer's account transactions

Provide accounts information to internal departments

Review provisions for bad debt

Ensure that all prepared communications are accurately recorded / documented in a timely manner

Negotiate re-payment plans

Undertake complex reconciliations, and compile documentation for legal action

Escalate accounts where appropriate to litigation

Support the team and department in the delivery of team and company objectives

Close cooperation with Customer Service and Account Managers

Involve in audit queries

Deliver service in line with agreed controls, policies and procedures

You're the perfect match, if you have :

• Minimum 2 years of experience within credit control, accounts receivable from a Shared Services organization or a major company
• Fluent English and German - at least C1 level is essential

Preferably knowledge of Microsoft Dynamics AX, SAP or similar ERP system

Good knowledge of Microsoft Office tools and particularly MS Excel

The ability to work under pressure and to deadlines

Strong customer service orientation

We offer :