Customer Account Manager (f / m / d) - Shared Services Center in Siemens Finance

Overview

Siemens Financial Services GmbH will establish a Shared Service Center (SSC) in Warsaw. The Customer Account Manager (f / m / d) oversees a team of junior and senior associates within the SSC, ensuring efficient and accurate processing of customer payments across European markets. This leadership role involves process optimization, team development, and cross-functional collaboration with internal departments and external banking partners.

Responsibilities

• Supporting the head of SCC in setting up a team culture for a new established Shared Service Center, including sense of belonging and common targets.
• Acting as local SSC deputy, helping to execute the SSC strategy for SFS COF.
• Leading, inspiring, and developing a high-performing, inclusive team.
• Professionally managing a team for cash management : leading and mentoring a team of junior and senior customer account associates in daily operations.
• Ensuring timely and accurate allocation of incoming payments and resolution of unallocated cash.
• Overseeing the processing of customer refunds in compliance with local and company policies.
• Monitoring and improving accuracy in payment recording and discrepancy resolution.
• Coordinating and approving domestic and international bank transfers across European entities.
• Ensuring proper management of company bank accounts, including top-ups and payment authorizations.
• Supervising electronic banking activities, including rejected transfers and order status verification.
• Reviewing and approving daily reports and ensuring timely communication with stakeholders.
• Acting as the primary point of contact for European banking partners regarding payment issues and card transactions.
• Acting as the contact person for Cash Management SLAs with the various countries and ensuring meeting the KPIs as per SLA.
• Identifying improvement and harmonization potential between the countries, converting those into measurable projects.
• Driving continuous improvement initiatives and supporting system enhancements (Specification / testing) to meet productivity targets.
• Applying digital technologies (e.g. Artificial Intelligence) to drive efficiency.

Dimension / KPIs

Your success is grounded in

What we offer

Application notes

Please send your CV in English. Siemens is an Equal Opportunity Employer. We value diversity and encourage applicants from all backgrounds to apply. All applicants will be assessed based on their competences, knowledge, and skills. Join us and be yourself!

Seniority level

Employment type

Job function

#J-18808-Ljbffr