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CRM Communication Manager

CRM Communication Manager

RISKWarsaw, Masovian Voivodeship, Poland
6 days ago
Job type
  • Remote
Job description

Job Description

  • Set up and launch CRM communication campaigns, including one-time and automated email flows.
  • Develop and maintain communication templates for : email campaigns, sms messages, push notifications (including in-app push and pop-ups), notification center messages.
  • Run A / B and multivariate tests to identify high-performing content, timing, and targeting strategies.
  • Monitor key performance indicators on a daily basis : deliverability, bounce rate, open rate, click rate, unsubscribe rate, etc.
  • Investigate delivery issues, increasing unsubscribe rates, or poor engagement and propose actionable solutions.
  • Communicate with messaging providers (email / SMS / push) to resolve technical issues, ensure stable sending, and manage domain configurations (SPF / DKIM / DMARC when needed).
  • Maintain documentation related to templates, tests, delivery settings, and performance tracking.
  • Collaborate closely with designers, developers, and analysts to implement and continuously improve CRM communication processes.

Qualifications

  • 2+ years of experience in CRM communication (email / SMS / push).
  • Strong understanding of engagement and deliverability metrics and how to work with them effectively.
  • Hands-on experience with Email Service Providers (ESPs), marketing automation tools, and tracking systems.
  • Advanced experience in email design (HTML is a plus).
  • Ability to identify and troubleshoot technical issues related to campaign delivery.
  • Critical thinking and a solution-oriented mindset.

    • Nice to Have :

  • Experience in iGaming, fintech, or e-commerce industries.
  • Familiarity with legal and technical constraints for email and SMS communications.
  • Experience working with omnichannel marketing platforms (e.g., Braze, OneSignal, Leanplum, Exponea, etc.).

    • Additional Information

    Our Benefit Cafeteria is Packed with Goodies :

  • Children Allowance
  • Mental Health Support
  • Sport Activities
  • Language Courses
  • Automotive Services
  • Veterinary Services
  • Home Office Setup Assistance
  • Dental Services
  • Books and Stationery
  • Training Compensation
  • And yes, even Massage!
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    Crm Manager • Warsaw, Masovian Voivodeship, Poland