Event Programming Specialist

THE JOB

In this role as an Event Programming Specialist, part of the Event Programming Team in the Central Europe Region, you will support Ticketmaster clients in all their event management needs. This includes building events, making updates to events based on work requests from clients and supporting clients that self-program events using Ticketmaster’s product suite.

This position involves collecting, reviewing, and inputting accurate data into Ticketmaster ticketing systems following procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Microflex and Microflex applications but is open to incorporate other ticketing platforms that will form part of the development of Ticketmaster’s product suite.

WHAT YOU WILL BE DOING

Events

• Program events with accuracy and according to best practices and standard operating procedures defined.
• Accurately build a variety of events for local and international promoters with accuracy and according to best practices and standard operating procedures. This might include, but will not be limited to setting up events for the following : Music, Festivals, Sports, Theatre and Musicals.
• Accurately input event data into Ticketmaster Ticketing Systems and identify and resolve event related errors.
• Take on tour or project related responsibilities and potentially act as an overall coordinator for certain topics, to ensure all related tasks are executed according to the newest best practice process.
• Verify and communicate event info to all stakeholders and claim responsibility for various support tasks related to events to aid colleagues from other departments.
• Configure events to allow other satellite products to operate, like TM1 Access, TM1 Flex, TM1 Amplify, etc.
• Bridge ISM requests to ISM Hub and quality review these as delivered.
• Identify proactively and resolve any kind of client issues, that might arise and / or technical system errors that could potentially appear in the software backend. This will include solution driven first level support for manageable problems within your area of expertise or in coordination with the internal product / IT department for more complex issues.
• Show readiness and engagement to get training and get updates on best practices to act according to the new standards.

Quality

Work

WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)

YOU (BEHAVIOURAL REQUIREMENTS)

The following attributes determine how the role will be carried out and are required to be a success :

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values :

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.