Service Desk Analyst with Spanish / French / Portuguese / Italian or German @ Capgemini Polska Sp. z o.o.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits :  private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.
• Power to build a sustainable, more inclusive future :   Be the change and engage in our initiatives like IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting or Grant Program.
• Early support thanks to Buddy Programs : learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform,  Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

WHAT YOU’LL LOVE ABOUT WORKING HERE

You will start your journey with ServiceNow performing simpler task to help experts deliver project. This will consist of smaller configuration and customization activities to help you get used to the platform and our way of working. After that you will move to more complicated / independent tasks and specific module specialization.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

YOUR PROFILE

Nice to have :

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

WHAT YOU’LL LOVE ABOUT WORKING HERE

WHAT YOU’LL LOVE ABOUT WORKING HERE

You will start your journey with ServiceNow performing simpler task to help experts deliver project. This will consist of smaller configuration and customization activities to help you get used to the platform and our way of working. After that you will move to more complicated / independent tasks and specific module specialization.

ABOUT CAPGEMINI

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet, monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority, gather customer’s informaon and, determine the issue by evaluating and analyzing the symptoms, diagnose and resolve technical hardware and software issues involving internet connecvity, email clients etc., idenftiy and escalate priority issues per Client specifications, registering an incident and / or Service Request reported via email / phone in the ITSM Tool, tracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary] Requirements : Additionally : Training budget, Sport subscription, Private healthcare, International projects, Free coffee, Bike parking, Free parking, Mobile phone, In-house trainings, Modern office, No dress code.