QA with German @ Antal

As content quality analyst, you’ll work closely with content reviewers, operations leads and account strategists. To succeed in this role you should ideally have a previous experience in content moderation area and excellent time management and communication skills as you will collaborate with agents and team leads to deliver results on strict deadlines, review key responsibilities and provide feedback to a team of content writers.

WHAT WE OFFER :

• Extensive benefits package : Multisport Card, LuxMed medical healthcare

including dental care, life insurance, cafeteria benefit,

As content quality analyst, you’ll work closely with content reviewers, operations leads and account strategists. To succeed in this role you should ideally have a previous experience in content moderation area and excellent time management and communication skills as you will collaborate with agents and team leads to deliver results on strict deadlines, review key responsibilities and provide feedback to a team of content writers.

WHAT WE OFFER :

including dental care, life insurance, cafeteria benefit,

,[Analyzing trends & report Quality performance and undertake or recommend corrective actions, Establish procedures for handling data and performance reporting & continuously improve tchem, Report team performance to internal and external stakeholders, Act as a contact point for the managers (both internal and external for all the, Quality-related queries, Pick up process gaps & collaborate with managers to formulate solutions, Work closely with the teams to achieve quantitative & qualitative goals as per the, SLA, Drive efficiencies to reduce costs, improving productivity and improving teams' performance, Ensure regular meetings with QA Team & TLs to keep them informed of any, updates received] Requirements : Quality assurance, Communication skills