Customer Care Specialist with German

Genpact

is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Customer Care Specialist will be responsible for providing administrative front and back-office support to the Technical Service Organization in the assigned geographical territory and ensuring complete customer satisfaction with end customers and internal business stakeholders.

Responsibilities :

• Response to customer inquiries via e-mail, telephone, fax, or system,
• Dealing with the service requests, making service order entries in SAP / Service Max, handling engineers schedule, engineers dispatch and other such requests,
• Order processing in relevant customer service systems which includes orders entry, maintenance, update, status progress reviews,
• Develop and deliver analytical reports / dashboards to support key stakeholders as needed / required utilizing data and tools,
• Support systems-related administrative functions for ServiceMax and SAP and ensure data accuracy as required,
• Instrument ordering (in some EU countries, other countries by Customer Service), Coordination, Planning, and data management in FSM with regular reporting to Technical Service and Commercial Team stakeholders during installation forecast calls (EU only).

Qualifications :

What can we offer?

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate's absolute discretion if he / she chooses to upload a CV with or without a photograph enclosed.