ServiceNow Developer

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Learn more : ServiceNow Developer

The ServiceNow Development Analyst Manager will be responsible for the delivery and support of ServiceNow applications in the GBS (Global Business Services) and Corporate Functions area, including administration, integrations, authorization configuration, unit testing, and development activities.

Position :

• Support the business requirements gathering from the end-users or other IT teams, and propose optimal technical solutions to fulfill users' requests or fix problems in the assigned area
• Manage technical design, development, unit testing, and production deployment
• Ensure that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle
• Ensure consistency and standardization of the ServiceNow applications in the assigned area
• Ensure that the required system documentation is completed and delivered before Go-Live
• Actively contribute to Knowledge Base creation
• Oversee a small team of external developers and maximize the team's performance
• Provide timely technical support for issue resolution for both project and maintenance modes, including data maintenance and user access administration, and coordinate activities with IT and business teams involved
• Proactively analyze technology trends and JTI business demand to identify potential business opportunities and consult end-users on ServiceNow platform capabilities
• Continuously review performance, in accordance with JTI KPI's and SLA's, and take necessary actions to improve as needed

Requirements :

What we offer :

What to expect :

Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.

Are you ready to join us? Build your success story at JTI. Apply now

Next Steps :

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure : Phone screening with Talent Advisor >

Assessment tests >

Interviews >

Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

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