ServiceNow Consultant

Company Description

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we're always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Job Description

Project - the aim you'll have

Join our team to build a new ServiceNow instance focused on B2B Customer Service Management (CSM) and IT Service Management (ITSM) with a clean CMDB aligned to CSDM 5.0. You'll implement product features the right way (configuration first, minimal scripting), wire up priority integrations and help us land measurable improvements in SLA, MTTR and process compliance.

• Position - How You'll Contribute
• Build : Configure and extend CSM & ITSM (Incidents / Cases, Change, Problem, Request), Agent Workspaces, Service Catalog, SLA, Knowledge, email & Teams communications.
• ITOM, CMDB / CSDM : Model services and CIs, set up IRE rules, event management, import sets / transform maps, health dashboards, relationship mapping.
• Integrations : Implement secure, upgrade-safe integrations using IntegrationHub, MID Server and REST / webhooks.
• Access & data : Support LDAP group–based role mapping, review ACL / RBAC for MVP processes; follow platform security hardening guidance.
• Automation & Flow : Orchestrate Day-0 / Day-2 activities via Flow Designer; design clean, reusable sub-flows.
• Quality : Write ATF tests, participate in code / config reviews, maintain update sets / app repo, and support the Dev → Test → Prod pipeline.
• Analytics : Build essential reports and Performance Analytics (basic) for operations dashboards.
• Documentation : Contribute to Solution Designs, SOPs and user guides; log risks in RIDAC (within SPM).
• Hypercare / BAU : Support go-live and early life stabilization for the new instance.

Qualifications

Expectations - the experience you need

Additional Information