Customer Support Specialist with Polish in the retail industry

Job Title :

Customer Support Specialist with Polish in the retail industry

Job Description

Customer Support Specialist with Polish in the retail industry

Szczecin

We are assembling a

dedicated team for a leading company in the retail industry

, focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in

Polish

C1)

and

English (B2)

, and thrive in a structured back-office environment, we want to hear from you

Your responsibilities :

• Deliver written customer support via email for the Polish market.
• Investigate and resolve customer issues by reviewing past interactions and using internal tools.
• Process manual refunds and address GDPR-related complaints with care and accuracy.
• Ensure every customer interaction is professional, empathetic, and solution-focused.
• Work with multiple systems efficiently while maintaining a high level of precision.

What we are looking for :

What we offer :

Location :

POL Szczecin Concentrix CVG International Sp. z o.o.

Language Requirements :

English (Required), Polish (Required)

Time Type :

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