Dynamics 365 Business Analyst Sales

Responsibilities

• Act as the primary liaison between business stakeholders and technical teams for Dynamics 365 Sales topics.
• Capture, analyze, and document business requirements related to sales processes (lead & opportunity management, account / contact handling, pipeline reporting, etc.).
• Support the design and optimization of sales processes within Dynamics 365 Sales.
• Contribute to the configuration and testing of solutions, working with internal / external implementation teams.
• Collaborate with the Marketing team to support Customer Insights Journeys use cases and data alignment.
• Prepare and conduct user workshops, trainings, and testing sessions.
• Create clear and concise documentation, including user stories, process diagrams, and functional specifications.
• Monitor CRM usage, gather feedback, and support continuous improvements.
• Ensure alignment with CRM governance and data quality standards.

Benefits

Qualifications

Preferred Qualifications

About Cluster Reply

Cluster Reply is the Reply Group company specialising in consulting and system integration of Microsoft technologies. As a Microsoft partner, Cluster Reply is active in Germany, Austria and Switzerland and works within the Reply network with sister companies in Brazil, Great Britain, Italy as well as the USA. The company focuses on innovation and supports customers in their digital transformation. The solutions range from on-premises to cloud applications in the areas of modern workplace and security, business applications, applications and infrastructure as well as data and artificial intelligence.