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Sr. AI Product Advisor
Workday Polska sp. z o.oWarsaw, Poland17 days ago
Job descriptionSupport strategic customer engagements, ensuring AI product capabilities align with customer needs and business outcomes. Act as the customer advocate across Workday's AI product ecosystem, ensuring a seamless experience from deployment to value realization. Partner with Product, Services, and Support teams to drive AI adoption, reduce deployment friction, and accelerate time to value for the customer. Advocate for customer feedback to influence the AI product roadmap and feature enhancements in collaboration with Product Management. Lead efforts to improve AI model accuracy, performance, and trust by bridging the gap between customer expectations and technical feasibility. Drive alignment across Workday's ecosystem, including the Services Ecosystem (Workday and Partners), to ensure customers receive the right guidance, training, and enablement for successful AI adoption. Provide customer advisory support for large-scale AI deployments, mitigating risks and driving operational excellence in customer engagements. Serve as a trusted AI advisor, equipping customers with best practices, strategic insights, and scalable solutions to maximize AI-drive outcomes. Drive consistency and deployment quality through pre-configured content and standard deployment tools and content development for downstream enablement channels Be responsible for the high-level design and end-to-end solutions based upon product strategy and functionality and identify relevant mitigating strategies 5+ years deploying or supporting Workday implementation 5+ years in Customer Success, Consulting, and / or Engagement Management, with a proven ability to manage relationships in complex organizations, specifically within large enterprises, including Fortune 500 and Global 2000 customers 5+ years experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. 5+ years full lifecycle implementation experience with AI and Legal system solutions. Proven record of influencing product roadmap based on professional services input. Excellent verbal and written communication skills Experience in a fast-paced work environment Strong problem solving and critical thinking skills Ability to collaborate with multiple partners across a diverse organization Capacity to consolidate and prioritize input from multiple sources
About the Role
The Sr. Product Acceleration Advisor drives enablement through the following focus areas :
- Strategic Customer Engagement
- Leading Deployment Offerings for New Offerings and Acquisitions
- Feature Release Deployment Guidance
- Delivering Pre-configured Foundational Solutions
- Leading efforts to reduce Deployment costs
As a Sr. Product Advisor, you will :
About You
Basic Qualifications :
Other Qualifications :
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Sr Ai Product Advisor • Warsaw, Poland
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