Talent.com
This job offer is not available in your country.
Customer Advisor Danish or Norwegian, Warsaw Poland

Customer Advisor Danish or Norwegian, Warsaw Poland

Cross Border TalentsWarsaw, Masovian Voivodeship, PL
30+ days ago
Job type
  • Quick Apply
Job description

Tasks :

  • Perform inbound calls, chats in Danish
  • Advise partners on flights, products, prices, fares, rules, and online services contributing to the

success of our client.

  • Change the reservation both in time and destination, change of personal data
  • Handle special service requests (wheelchairs, special assistance, animals)
  • Deal with cancellation and refund of tickets
  • Help in purchasing airline tickets and handling different payment methods.
  • Support customers with travel difficulties.

    • Requirements

    Requirements :

  • Danish - C1 (both spoken and written)
  • English – B2
  • Excellent technical skills (MS Office, Browsers, general computer skills)
  • Positive energy, enjoy communicating with customers and colleagues
  • Previous experience in Customer service, digital service platforms and CRM tools is an

    • advantage

    Benefits

    What do we offer you?

  • Work for the largest, well-known Nordic 5-star airline - SAS
  • Fully paid 2-month training program, combining "learning by doing" with the support of a

    • dedicated training buddy.

  • Training in English (Mon-Fri : 8 : 00-16 : 30), after 3 months you will be upskilled and divided

    • into different departments

  • Salary : 9550 PLN gross
  • Employment contract for full time (1st contract – 3 months, after probation period, we extend

    • the contract to fixed-term according to business needs and Employee’s performance)

  • Shift work : 5 days a week, Monday - Friday 07 : 00 - 19 : 00, Saturday - Sunday 09 : 00 - 18 : 00

    • twice a month working Saturdays & Sundays.

  • Private medical care (Luxmed)
  • Group insurance program, sports, and leisure program
  • Benefit from our investment in your growth through coaching and mentoring, enhancing your

    • skills and potential.

  • Training and development programs.
  • A very dynamic and international work environment with plenty of career opportunities.
  • Social activities, events, and celebrations.
  • Multinational environment.
    • Create a job alert for this search

    Customer Advisor • Warsaw, Masovian Voivodeship, PL