IT Support Specialist

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including :

• Cyber Security : The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems : The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications : The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare : The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management : The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's : NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – 2025-0150

Role Background

NATO Digital Workplace Centre (NDWC), part of NCIA, provides simple yet innovative solutions that underpin the Digital Transformation of NATO by providing feature-rich Digital Workplace, which enable NATO staff members to connect, communicate, and collaborate. Personal Workspace service area, part of NDWC, delivers Personal and Shared Workspace user- facing services to NATO Commands, NATO Force structure and Nations in all 32 Allied Nations :

The services integrate with other services such as video-teleconference (VTC), collaboration portals, financial and project management systems and enable NATO-specific functional applications higher up the software stack.

Role Duties and Responsibilities

Initial Roll Out Of User Equipment

The scope of this HLT is the successful delivery of 75 work positions. At a minimum, the following activities are in scope of this HLT :

Roll Out Of Permanent User Equipment

The scope of this HLT is the successful re-fitting of 75 work positions. At a minimum, the following activities are in scope of this HLT :

IT Service Kiosk

The principle deliverable of this HLT is the continuous operation of IT Service Kiosk capable of performing typical user-facing IT support activities. At a minimum the following activities are in scope of this SoW :

Incident management

Technical support and assistance

Asset management

User education and training

Network connectivity and assistance

Feedback and improvement

Prioritisation

Each request for the Service will be have a priority assigned (cascaded from Purchaser’s own prioritisation) and associated resolution target as follows :

User Equipment In Scope

The following items and accessories are considered user equipment in scope for WP3-IT Service Kiosk service :

Capacity

User Acceptance Test

The user acceptance test aim is to ensure the user equipment is fit for purpose and is successfully passed when the following criteria are met :

Essential Skills and Experience

Working Location

Working Policy

Travel

Security Clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.