Service Engineer (m / f / d)

Working at Freudenberg : We will wow your world!

Responsibilities :

Prepare and negotiate offers and service contracts

Provide technical support to customers

Assess and analyze failures, resolving technical issues

Prepare inspection reports and post-repair documentation

Manage purchases and coordinate the delivery of components and auxiliary materials for services

Efficiently handle and resolve complaints

Technical clarifications with international suppliers and service providers

Supervise the commissioning and startup of equipment as well as the assembly and disassembly of seals at the customer’s site.

Document all service and installation actions and maintain documentation in the SAP ByD system

Qualifications :

Bachelor’s degree in mechanical engineering

Preferably first technical knowledge of equipment such as pumps, mixers or compressors

Strong communication, organizational, interpersonal and customer service skills.

Self-motivated, customer-focused, with excellent problem-solving and team collaboration abilities

Proficiency with Microsoft Office (Word, Excel, Outlook)

Proficiency in technical documentation.

Good knowledge of English language

Driving license category B

Willingness to travel for business (up to 20%)