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Genesys Service Engineer (m / f / d)

Genesys Service Engineer (m / f / d)

DamovoWarsaw, Masovian Voivodeship, Poland
30+ days ago
Job type
  • Quick Apply
Job description

Genesys Service Engineer (m / f / d) at Damovo | softgarden

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Genesys Service Engineer (m / f / d)

Full Time

Hybrid

03 Warsaw, Poland

With Professional Experience

6 / 13 / 25

As a Genesys Service Engineer (m / f / d) , you will be responsible for providing technical support and maintenance for our Genesys contact centre solutions. You will collaborate closely with clients to troubleshoot issues, ensure smooth system operation, and implement updates or upgrades as necessary. This role requires strong problem-solving skills, customer focus, and the ability to work in a fast-paced environment.

Key Responsibilities :

  • Provide technical support for Genesys contact center platforms, including installation, configuration, and troubleshooting
  • Diagnose and resolve issues related to Genesys software, integrations, and underlying infrastructure
  • Work closely with clients and internal teams to deliver high-quality support, ensuring systems operate efficiently and effectively
  • Perform system upgrades, patches, and maintenance activities to ensure the latest functionalities and security measures are in place
  • Monitor system performance and ensure uptime in line with agreed Service Level Agreements
  • Document and maintain detailed records of customer interactions, issues, and resolutions in ticketing systems
  • Collaborate with cross-functional teams (e.g., network engineers, application developers) to resolve complex technical issues

Experience and skills we are looking for :

  • 3+ years of experience working with Genesys platforms, preferably in a technical support or service engineering role
  • Knowledge of Genesys contact center solutions (Genesys Cloud, PureEngage or PureConnect).

    • Experience with VoIP technologies, SIP protocols, and PBX integrations

  • Understanding of related technologies such as SQL databases, network infrastructure, and cloud solutions
  • Strong communication skills in Polish and English to interact with both technical and non-technical stakeholders
  • Ability to work independently and within a team, maintaining a customer-centric approach
  • Knowledge of Linux and Windows operating systems
  • Familiarity with ITIL processes and ticket management tools is a plus

    • What we offer

  • Competitive base salary with an attractive commission structure
  • Opportunity to work in a dynamic and fast-growing industry
  • Flexible working arrangements
  • Professional development and continuous learning opportunities
  • Access to cutting-edge technology and solutions
  • Supportive and inclusive company culture with a strong focus on collaboration and innovation

    • Great reasons to work for Damovo

    Big enough to deliver, small enough to care.

    Work is no longer a place you go to! Nowadays it is important to be able to work from anywhere, whether that’s at home, in the office, or from a café. Your role at Damovo will help to make this possible for our customers.

    We rely on the best communications technologies - from market leading partners including Cisco, Mitel, Microsoft, Avaya and Unify.

    Damovo - that's almost 700 employees from different backgrounds – is as diverse as the solutions we offer. During our decades of experience, we have maintained a culture of openness and open-mindedness towards innovation and - most importantly - people. This environment gives our employees both the freedom and the opportunity to realize their own ideas.

    Sounds good? Applying is easy. We look forward to hearing from you!

    Contact person

    Caroline Reinhardt

    Apply Online

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    Service Engineer • Warsaw, Masovian Voivodeship, Poland