Senior Salesforce Business Analyst @ Spyrosoft

Project description :

Our customer is embarking on a major, multi-year transformation to evolve from a legacy CRM platform to Salesforce—and we’re building a high-impact team to lead the way.

This role sits at the heart of that journey, driving smarter business processes and shaping a Salesforce ecosystem that truly enables growth. We're looking for an experienced Salesforce expert with strong leadership skills and a proven ability to guide cross-functional teams through complex implementations.

Recruitment process :

• Screening on MS Teams (approx. 30 min)
• MS Teams meeting with PM (approx. 30 min)
• Technical Interview (approx. 30 min)
• Client meeting
• Decision

Requirements :

Project description :

Our customer is embarking on a major, multi-year transformation to evolve from a legacy CRM platform to Salesforce—and we’re building a high-impact team to lead the way.

This role sits at the heart of that journey, driving smarter business processes and shaping a Salesforce ecosystem that truly enables growth. We're looking for an experienced Salesforce expert with strong leadership skills and a proven ability to guide cross-functional teams through complex implementations.

Recruitment process :

,[Lead the requirements gathering process by collaborating with business stakeholders to define and document needs for the Salesforce implementation. , Develop comprehensive business requirements, user stories, and process maps to guide the development and implementation teams. , Analyze and optimize existing business processes, identifying opportunities for improvement through Salesforce solutions. , Facilitate workshops and meetings to elicit requirements, validate proposed solutions, and ensure stakeholder alignment across EMEA and ANZ. , Oversee the configuration and customization of Salesforce to ensure alignment with business objectives and industry best practices. , Define acceptance criteria, support and coordinate User Acceptance Testing (UAT), and assist in end-user training sessions to ensure system adoption. , Monitor project progress, manage risks, and provide regular updates to senior management and key stakeholders. , Develop and maintain detailed documentation of business processes, system configurations, and user guides. , Act as the primary escalation point for Salesforce-related issues and enhancements, supporting Commercial Excellence and cross-functional teams.] Requirements : Salesforce, Business Analyst, Communication skills, CRM, Requirements gathering, User acceptance testing, MS Teams, PM