SAP SCM Specialist | Managed Services Operations

SAP SCM Specialist | Managed Services Operations

Miejsce pracy : Poznań

Technologies we use

Expected

Your responsibilities

• Analyze and resolve complex technical issues related to SAP SCM module and customer-specific solutions.
• Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP SCM module and customer-specific solutions.
• Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions.
• Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues.
• Foster strong relationships with clients by addressing support topics promptly and effectively.
• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements.
• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements.
• Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.

Our requirements

What we offer

Benefits

Recruitment stages

The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

If you are interested in this position, please send us your CV in English.

If you have additional questions, please contact us : pl_mso_career@pwc.com

Please note that we do not collect resumes in our inbox.

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. In Poland PwC has offices in 7 cities and a Financial Crime Unit in Gdańsk and Warsaw, two Shared Services Centres in Katowice and Opole and a branch of PwC IT Services in Lublin. Polish PwC companies employ over 7000 people, including nearly 2000 in technology teams.

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