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SAP SCM Specialist | Managed Services Operations

SAP SCM Specialist | Managed Services Operations

PwCKórnik
5 days ago
Job description

SAP SCM Specialist | Managed Services Operations

Miejsce pracy : Poznań

Technologies we use

Expected

Your responsibilities

  • Analyze and resolve complex technical issues related to SAP SCM module and customer-specific solutions.
  • Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP SCM module and customer-specific solutions.
  • Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions.
  • Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues.
  • Foster strong relationships with clients by addressing support topics promptly and effectively.
  • Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements.
  • Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements.
  • Maintain comprehensive documentation of support issues, solutions, and project changes to ensure transparency and knowledge sharing.

Our requirements

  • Bachelor's degree in Information Technology, Business Administration, or a related field.
  • Comprehensive knowledge of SAP SCM module to manage and optimize supply chain operations, including demand planning, inventory management, and supply network planning within SAP S / 4HANA (preferred version 2020 or similar).
  • Skilled in leveraging SAP Advanced Planning and Optimization (APO) tools to enhance supply chain efficiency and responsiveness.
  • Proficiency in resolving SCM-related issues, ensuring smooth operation of procurement, distribution, and logistics processes.
  • General knowledge of logistics processes is important.
  • General knowledge of the integration processes of external systems with SAP SCM modules.
  • Strong analytical skills to diagnose issues and develop effective solutions for complex problems.
  • Ability to maintain and enhance customer relationships through effective communication and support.
  • Familiarity with ticket management systems to track and manage support requests efficiently.
  • Understanding of project management principles to successfully manage small-scale projects and changes.
  • Excellent communication skills to interact with team members and clients, both verbally and in writing.
  • Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies.
  • Ability to work independently and manage multiple priorities.
  • SAP certifications in relevant modules (preferred).
  • Understanding of ITIL principles and the overall managed service process.
  • Very good command of English, both spoken and written. Knowledge of German will be an additional advantage.
  • What we offer

  • Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave,
  • Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops and conversations with native speaker,
  • Medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,
  • Possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
  • 3 paid hours for volunteering per month,
  • Additional paid Birthday Day off,
  • And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.
  • Benefits

  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of professional training & courses
  • life insurance
  • employee referral program
  • Employee Assistance Program
  • birthday day off
  • additional benefits e.g. medical pet care, lunch pass
  • flexible working time possible
  • Recruitment stages

  • CV verification
  • HC screening call
  • Interview I
  • Interview II
  • Offer
  • The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

    If you are interested in this position, please send us your CV in English.

    If you have additional questions, please contact us : pl_mso_career@pwc.com

    Please note that we do not collect resumes in our inbox.

    At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. In Poland PwC has offices in 7 cities and a Financial Crime Unit in Gdańsk and Warsaw, two Shared Services Centres in Katowice and Opole and a branch of PwC IT Services in Lublin. Polish PwC companies employ over 7000 people, including nearly 2000 in technology teams.

    Your personal data will be processed for recruitment purposes by PwC Business Services sp. z o.o. sp.k. or another PwC entity which runs a recruitment process - (list of entities). If you have given separate consent, data will also be processed for other purposes in accordance with the content of the consents granted. Full information about processing your personal data is available in the Privacy Policy.

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