The Offer
- Work within a company with a solid track record of success
- Work alongside & learn from best in class talent
- Excellent career development opportunities
The Job
Why this role matters :
Reporting to the Head of Fusion (UC / CC) Platform, you will be a critical member of the product management team. Your work will directly impact the developer community’s experience with Vonage’s Application APIs and tools, ensuring consistency, usability, and innovation. Additionally, the capabilities you build will support partner integrations such as Work Force Management, Secure Payments, and more.
You will own the developer ecosystem and partner integration aspects of our portfolio, influencing the overall product strategy while delivering high-value outcomes to developers and customers alike.
Your key responsibilities :
Developer Experience Leadership
Own the developer experience across VBC and VCC, including API design, usability, and consistency.Define and enforce API standards, ensuring a cohesive and intuitive experience for developers.Oversee developer tooling, including SDKs, code snippets, guides, Postman collections, and webhook capabilities.Serve as the key advocate for developers, embedding their needs into product roadmaps and delivery cycles.Market Research and Customer Interface
Collaborate with our customer's developers to understand their needs and partner with them to refine tools and standards.Work with key user groups to foster learning and collaboration within the developer community.Stay updated on industry trends and competitor offerings in developer ecosystems to maintain a leading position.Partner Integrations
With the support of our partnerships team, enable partners to build rich integrations into the VCC and VBC product lines..Manage the VCC Workforce Management integrated product line.Product Lifecycle Management
Define the strategic direction for developer experience aligning with broader business goals.Elicit, document, and prioritize requirements from internal and external stakeholders.Review developed solutions and ensure they meet defined standards and customer needs.Go-to-Market & Revenue Generation
Collaborate with Marketing, Sales, and Alliances to develop product-specific go-to-market strategies.Support developer-facing events and webinars, representing Vonage’s developer tools and APIs.Create and maintain product collateral, such as FAQs, white papers, and best practice guides.The Profile
What you'll bring
Strong knowledge of API ecosystems, standards, and best practices.Proven experience in delivering and growing successful developer-facing products, ideally in the SaaS or cloud communications space.Experience in agile development practices.Excellent written and verbal communication skills with a strong ability to collaborate across functions.Required :
Fluent in English.4+ years’ experience in product management, professional services, or developer-focused roles.Experience with integrated solutions and creating an open platform that simplifies integrations.Experience we consider a plus :
Experience with SaaS developer tooling (e.g., SDKs, APIs, webhooks).Knowledge of contact center or unified communication platforms.Agile product management certification (e.g., SAFe).The Employer
Our client is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs.