Overview
Required skills
SQL / strong APIs / strong HTML / CSS / good JavaScript / good English / strong
We are looking for a skilled and motivated Technical Support Engineer to join our dynamic and fast-paced team. In this role, you will be responsible for developing, maintaining, and optimizing customer operations workflows and integrations across various platforms. You will collaborate closely with both internal teams and external partners to ensure seamless onboarding, support, and integration processes.
This position is ideal for someone with a strong technical background, a problem-solving mindset, and a passion for enhancing the customer experience through smart and scalable technical solutions. The ideal candidate is highly self-motivated, organized, and able to work independently with minimal supervision.
If you’re looking to develop your technical career and make an impact in a fast-moving industry, we’d love to hear from you.
Customer
Our client provides comprehensive security solutions designed to protect individuals, organizations, and communities. The company operates across various sectors to address vulnerabilities and ensure protection against a wide range of risks, especially in the digital space. Their products focus on bot defense and anti-malvertising solutions specifically for AdTech companies. This includes onboarding and integration processes for different partners such as Supply-Side Platforms (SSPs), Demand-Side Platforms (DSPs), agencies, and publishers. They offer protection solutions for a variety of use cases, along with a customizable reporting console and APIs that can be seamlessly integrated into clients’ systems.
Requirements
Requirements
- 2+ years of software development experience
- Proficiency in SQL, with experience using BigQuery SQL
- Solid understanding of HTML, JavaScript, and HTTP request methods
- Hands-on experience working with various APIs (preferably Salesforce, Jira, Google, Slack, AI tools)
- Familiarity with business intelligence (BI) tools such as Looker, Tableau, and Power BI
- Strong troubleshooting skills
- At least an Upper-Intermediate level of English
Would be a plus
Basic knowledge of PythonExperience with Jira Plugin Development and Jira query language (JQL)Understanding of OAuth 2.0 Authorization FrameworkFamiliarity with Kibana or similar monitoring / logging toolsPersonal Profile
High level of responsibility and ownershipAbility to work independently with minimal supervisionCapable of planning and making decisions, especially when working with multiple integrated systemsProactive communicator who keeps stakeholders informed and engaged without needing promptsResponsibilities
Responsibilities
Design, develop, and maintain system integrations using various programming languages, APIs, and platforms, ensuring they meet requirements and business specificationsWrite and optimize SQL queries for data retrieval, analysis, and manipulation in BigQuery and other databasesDevelop and maintain web applications using HTML, JavaScript, and other web technologiesConfigure and customize Salesforce (SFDC) to meet business requirements, including working with SFDC objects, fields, and APIsManage and automate workflows within Jira using JQL and Jira APIsDevelop scripts in Python and Google Apps Script for automation and data processing tasksUse 3rd party self-serve solutions to easily build new solutions aiming to optimize the customer operations lifecycle (like Tray.io)Use Google Workspace and its APIs to build integrated solutionsWork with the Google Cloud Platform to deploy and manage applications and dataImplement and manage integrations with Slack and other communication platformsDocument technical specifications, development processes, and operational proceduresParticipate in the software development lifecycle, including planning, development, testing, and deploymentCommunicate effectively with multiple teams to gather requirements, provide updates, and resolve issues