Technical support engineer

Technical Support Engineer (3rd Line Support)

Location : Kraków / Hybrid

Full-Time | Permanent

Are you a hands-on tech problem-solver who loves diving deep into complex issues? Do you thrive in dynamic environments where you can work across infrastructure, cloud, and application layers — and actually see the impact of your work?

We’re looking for a 3rd Line Technical Support Engineer to join our growing team and play a key role in delivering high-quality solutions to our clients. You’ll handle escalated technical challenges, support project delivery, and collaborate with multiple teams to keep systems running smoothly and securely.

What You'll Be Doing

Troubleshoot and resolve complex issues across infrastructure, network, and application stacks

Own 3rd line escalations and drive them to resolution with minimal oversight

Work closely with Customer Success and Account Management teams to deliver tailored client solutions

Support and maintain cloud environments – including Azure, AWS, and GCP Configure and manage CI / CD pipelines in Git Lab , and automate with Power Shell , Bash , or Python Administer Microsoft 365 , Exchange Online , Teams , and Share Point Implement and maintain monitoring , alerting , and security best practices

Contribute to system migrations , integrations , and disaster recovery initiatives

What We're Looking For

Solid background in IT infrastructure , technical support , and cloud platforms - MUST HAVE EXPERIENCE WITH GCP Strong experience with virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes) Proficiency in scripting languages (Power Shell, Bash, Python) and working with SQL Excellent problem-solving and communication skills

Familiarity with ITIL processes ; certifications like Azure Administrator , AWS Solutions Architect , or Security+ are a plus

Bonus Points If You Have

Experience with Dev Ops tools and automation workflows Solid understanding of web technologies (HTML, CSS, Java Script)

A knack for documenting technical processes and solutions clearly

What We Offer

• ???? Multisport co-financing
• ???? Private medical care (plus additional coverage)
• ???? Certification & language course support
• ???? Weekly Lunch Tuesdays and Volleyball Thursdays

⚽ Chill zone with a football table

If you’re ready to take your technical support career to the next level and work with some of the latest tools and cloud technologies, apply now — and help us deliver outstanding solutions with confidence and creativity.