Talent.com
Technical Support Specialist

Technical Support Specialist

REGATTA-POLSKA sp. z o.o.Modlnica (pow. krakowski), małopolskie, Polska
9 days ago
Job description

responsibilities :

  • Timely and effective resolution of IT support tickets
  • Installation and configuration of hardware / software per company standards
  • Maintenance of accurate IT inventory and documentation
  • User onboarding / offboarding including setup and account access
  • Escalation of unresolved issues to relevant IT specialists or external providers
  • Contribution to IT process improvement and documentation updates
  • Working schedule – 5 days a week Monday- Saturday rotas 8-16 / 10-18
  • weekly : 3 working day in the office / 2 day remotely

requirements-expected :

  • Knowledge of Azure and work optimization tools
  • Experience in a similar position for a minimum of 3 year
  • English min B2
  • IT-related degree or certifications (e.g. CompTIA A+, Microsoft certifications) preferred
  • Microsoft Windows and Office 365, Active Directory, Service desk / ticketing systems
  • Basic networking (routers, switches, firewalls), POS systems support
  • Excellent communication skills - ability to clearly communicate technical information to non-technical people.
  • Technical curiosity - interest in new IT solutions and willingness to develop competencies.
  • Occasional travel to retail stores or warehouses for onsite support
  • offered :

  • Permanent employment under an employment contract
  • Work in an international organization with an established market position
  • 2 days / week remote work
  • Medical package
  • Option to join group life insurance
  • Access to a sports and leisure card
  • Employee discount on Regatta products
  • Free parking space
  • Fruits, coffee, tea available in the office
  • benefits :

  • prywatna opieka medyczna
  • dofinansowanie nauki języków
  • ubezpieczenie na życie
  • możliwość pracy zdalnej
  • owoce
  • zniżki na firmowe produkty i usługi
  • brak dress code’u
  • kawa / herbata
  • parking dla pracowników
  • świętowanie urodzin
  • Create a job alert for this search

    Support Specialist • Modlnica (pow. krakowski), małopolskie, Polska