Business Analyst

Description :

Our European Business Support Center (EBSC) is seeking candidates for the following position based in the Warsaw office :

Business Analyst

What can you expect?

EBSC has taken over operations from Marsh Europe in order to let our colleagues focus directly on clients. You will have a chance to work with recently implemented Clearsight, a new system for Claims Management across Europe. This innovative system comes with its own set of challenges, which is why we have established a dedicated Tier 1 Clearsight Support Team. This task force is designed to serve as the first line of support for users throughout Europe, focusing on building confidence in the system and ensuring transparency with management.

As a Business Analyst, you will have the opportunity to join this dynamic team, where you will play a crucial role in supporting daily activities and assisting users across Europe. Your contributions will be vital in enhancing the user experience and facilitating the successful adoption of the Clearsight system.

What is in it for you?

Development opportunities

Flexible working hours and hybrid model of work

Casual dress code and integration events

Attractive benefits package (including private health care - family package, prepaid restaurant or shopping card topped up every month, prepaid sports & culture card or a Multisport card, language course, unlimited access to online learning platforms, retirement plan)

Multilingual community with an inclusive atmosphere

Work in a people-oriented team with dynamic colleagues and leaders

Office building in Warsaw city center

We will count on you to :

Follow up ticket and requests addressed to COE

Manage and track the evolution of Change request / Improvements submitted to the CAB

Extract and compile data on Excel, Analysie and build specific reporting on demand

Use the BI clearsight tool to create tailored Business reports

Performing daily maintenance request & Learn about clearsight

Be able to grow in the insurance market and to perform BAU task

What you need to have :

Excellent command of spoken and written English (B2 / C1)

Strong analytical skills - proficiency in Excel for reporting and data analysis

Strong organizational skills with a basic understanding of project management principles

Experience in engaging with internal clients, such as claims handlers and system users and to work with cross-European country

Capability to independently report on and track the progress of ongoing topics

Ability to manage a diverse range of tasks independently, demonstrating problem-solving and multitasking skills and the capacity to investigate issues without predefined processes

What makes you stand out :

Familiarity with the claim’s environment is advantageous

Other European language is a plus (French, Danish, Portuguese, Spanish, German..)

Strong inclination for Softwares management and process improvement

Why join our team :

We help you be your best through professional development opportunities, interesting work and supportive leaders

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

If you would like to apply for this position, please send your CV in English.

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.