ITSM Implementation Project Manager

ITSM Implementation Project Manager for ITIL and BMC Helix Implementation Project

Role Description

The ITSM Implementation Project Manager (ITSM-PM) is the leader responsible for implementing a crucial ITSM management platform based on common ITIL processes. The ITSM-PM will oversee the implementation of a roadmap, which encompasses a series of interdependent initiatives and core deliverables

Role Objectives

The ITSM-PM will drive execution activities and be a strong leader for the engaged project roles. The ideal candidate will manage several technical initiatives and deliverables across the client's organization. Additionally, the ITSM-PM will implement the ITSM platform and ITIL implementation roadmap according to a concrete and executable plan, ensuring that expected goals are met.

We expect the candidate to work with minimal supervision in an agile environment, collaborating with cross-functional product / platform teams, including process managers, product owners, project managers, architects, engineers, and business leaders at the mid-level.

Regular Tasks and Key Responsibilities

• Take ownership and leadership in project planning and execution.
• Recognize stakeholder structures and proactively manage their expectations.
• Coordinate between initiatives and key deliverables to enhance execution effectiveness.
• Drive the project agenda with full engagement from all involved roles.
• Proactively manage opportunities, risks, and issues at the project level.
• Initiate pre-studies to determine the scope, impediments, solution architectures, and implementation strategies for in-scope deliverables.
• Collaborate effectively with various roles within the customer's technology landscape, such as technology consultants and advisors, enterprise and solution architects, tech leads, and other technical project managers.
• Partner with senior stakeholders, including Product Owners, Process Owners, Business IT Owners, and Architects, to ensure project alignment with their investment plans and technology strategies.
• Ensure alignment between the project and product teams with technology strategy goals, the project roadmap, and governance policies.

Professional Attributes

Education

Ways of Working

Salary

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