System Support, ALPS Digital Platform

Background

Alfa Laval is currently on a digital transformation journey in many areas. The Operations Development team supports the business in making sustainable performance improvements, and to achieve its most important goals. The ALPS (Alfa Laval Production System) is part of our management system. It describes how we work, how we solve problems and how we continuously improve. ALPS is built upon Lean and Six Sigma philosophies and contains values (how we behave), principles (how we make decisions), methods and tools.

About the job

As the central System Admin of ALPS Digital Platform, you ensure the service level and performance of ALPS Digital Platform in terms of daily operation, governance and development. You work closely with the ALPS central team as well as with key users and super users from different organizations. More specifically your main responsibility is to :

Perform daily support

• Handle and monitor support tickets
• Handle the creation, initial setup and updates of Digital Status Boards
• Grant local System Admin access based on the related approval
• Guide the local System Admin to solve some issues locally
• Be available on Teams to handle specific, urgent tickets
• Coordinate work efforts to solve tricky issues
• Communicate with users and update the progress of tickets

Governance and development

This preferred location is in Krakow, but for internal candidates there might be other options in Europe.

Who you are

To succeed in this role, you are structured and self-driving, with the ability to manage lots of details and at the same time see the big picture. You are service-oriented, collaborative and adaptable with a positive mindset. Your communication skills are excellent. You are patient trainer and coach. You are comfortable working in a team to find the best solution.

What you know

During the introduction phase, you will get extensive training on ALPS, ALPS Digital Platform and the technical environment.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.

Private medical care for you and your family

We are conducting a continuous review of the applications received. We do not accept applications via email, due to General Data Protection Regulation (GDPR).

We look forward to hearing from you soon!

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