Customer Service Specialist with Hebrew

Customer Service Specialist with Hebrew

Miejsce pracy : Poznań

Your responsibilities

• Answer e-mails, phone calls and chats with customers who call about their orders and refunds
• Advise on products featured on the Next website, questions about the process of returning items and availability
• Place orders for customers over the phone
• Constantly be in contact with colleagues from Next working in the UK to solve customer inquiries
• Communicate with courier companies
• Support new people who join our team​

Our requirements

What we offer

Benefits

Shifts Information

Additional Information

Job description

Join our dynamic International Customer Service Team and play a crucial role in providing exceptional services to customers worldwide. As a key member, you will be responsible for efficiently handling orders and inquiries through inbound calls, outbound calls, and emails, with the goal of understanding and meeting the needs of our international customer base.

As an International Customer Service Specialist, you will be the primary point of contact for customers worldwide, ensuring their orders are processed efficiently and their inquiries are addressed promptly. Your role involves a mix of customer interaction, order processing, collaboration with internal and external stakeholders, and continuous learning to stay updated on product knowledge and customer service best practices. In this dynamic environment, your positive and proactive approach will contribute to our commitment to delivering exceptional customer experiences.

Next Technology at „FlexDev sp. z o.o.” sp. k.

NEXT plc is a prominent United Kingdom-based retailer that provides a wide range of products, including clothing, footwear, accessories, beauty, and home goods. The company is divided into several segments, namely NEXT Online, NEXT Home, NEXT Retail, NEXT Finance, NEXT International Retail, and NEXT Sourcing. Additionally, a portion of the NEXT Customer Services contact center is located in Poznan, Poland. NEXT holds a leading position as the most successful fashion retailer in the U.K.

https : / / tech.next.pl / terms Terms PRIVACY POLICY §1 General provisions 1. The privacy policy concerns the processing and protection of personal data of Users in connection with their use of tech.next.pl, hereinafter called “the Portal”, including its webpages, administered by Next Technology at FlexDev spółka z ograniczoną odpowiedzialnością sp.k. with its registered office in Poznań, Baraniaka 88D, 61-131 Poznań, entered in the Business Register of the National Court Register under number KRS 0000759865, whose registration documents are maintained by the District Court for Poznań – Nowe Miasto i Wilda in Poznań, 8th Business Department of the National Court Register, hereinafter called “Next Technology” or “Controller”. 2. The privacy policy contains the principles for collecting and using the Users’ data applied by the Portal. Moreover, the Policy regulates the processing of personal data by Next Technology at FlexDev spółka z ograniczoną odopowiedzialnością sp.k. 3. The overall objective of Next Technology at FlexDev spółka z ograniczoną odpowiedzialnością sp. k. is to guarantee the safety of personal data at the level required by the Regulation (EU) 2016 / 679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95 / 46 / EC (hereinafter called “GDPR”).

Terms PRIVACY POLICY §1 General provisions 1. The privacy policy concerns the processing and protection of personal data of Users in connection with their use of tech.next.pl, hereinafter called “the Portal”, including its webpages, administered by Next Technology at FlexDev spółka z ograniczoną odpowiedzialnością sp.k. with its registered office in Poznań, Baraniaka 88D, 61-131 Poznań, entered in the Business Register of the National Court Register under number KRS 0000759865, whose registration documents are maintained by the District Court for Poznań – Nowe Miasto i Wilda in Poznań, 8th Business Department of the National Court Register, hereinafter called “Next Technology” or “Controller”. 2. The privacy policy contains the principles for collecting and using the Users’ data applied by the Portal. Moreover, the Policy regulates the processing of personal data by Next Technology at FlexDev spółka z ograniczoną odopowiedzialnością sp.k. 3. The overall objective of Next Technology at FlexDev spółka z ograniczoną odpowiedzialnością sp. k. is to guarantee the safety of personal data at the level required by the Regulation (EU) 2016 / 679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95 / 46 / EC (hereinafter called “GDPR”). §2 The principles for collecting personal data 1. Your personal data : a. will be processed in a lawful, fair and transparent manner in respect of the natural person concerned (“lawful, fair and transparent processing”), b. collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (“purpose limitation”), c. adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (“data minimization”), d. accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (“accuracy”), e. kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (“storage limitation”), f. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures (“integrity and confidentiality”). §3 Information on personal data processing Recruitment through the website 1. The controller of your personal data is Next Technology at FlexDev spółka z ograniczoną odpowiedzialnością sp.k. with its registered office in Poznań, Baraniaka 88D, 61-131 Poznań, entered in the Business Register of the National Court Register under number KRS 0000759865, whose registration documents are maintained by the District Court for Poznań – Nowe Miasto i Wilda in Poznań, 8th Business Department of the National Court Register. 2. In matters related to personal data processing you may contact the Data Protection Officer appointed by the Controller at the following email address : iod@flexdevgroup.com or by calling the telephone number +48 570 996 993. 3. Your personal data to the extent specified in the provisions of the labour law (including Article 22(1) of the Labour Code, i.e. name(s) and surname, date of birth, contact details, educational background, professional qualifications, employment history) will be processed for the purpose of conducting the present recruitment proceedings (Article 6(1)(b) of the GDPR) (the said extent arises from the provisions of the labour law for persons applying for employment on the basis of an employment contract – Article 22(1) of the Labour Code), whereas other data, including contact details, will be processed on the basis of your consent (Article 6(1)(a) of the GDPR), which may be withdrawn at any time. 4. The Controller will process your personal data also during subsequent recruitments if you give your consent to this (Article 6(1)(a) of the GDPR), which may be withdrawn at any time. 5. If documents contain the data referred to in Article 9(1) of the GDPR (i.e. data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership and genetic data, biometric data, data concerning health, sex life or sexual orientation), your consent to processing them will be necessary (Article 9(2)(a) of the GDPR), which may be withdrawn at any time. 6. Your personal data will be processed by the authorized employees and collaborators of the Controller. Personal data will also be processed by the entities cooperating with the Controller, including entities providing IT services, making available information systems, and rendering hosting services. Moreover, the company on whose project prospective employees / collaborators will be working, i.e. Next Holdings Limited, Desford Road, Enderby, LE19 4AT Leicester, will be the recipient of data. 7. Your personal data will not be transferred to third countries within the meaning of the GDPR. 8. Your data collected during the present recruitment process will be stored up until the end of the recruitment process. If you give your consent to personal data being used for the purposes of future recruitments, your data will be used for a period of 12 months. 9. If data are processed on the basis of your consent, you have the right to withdraw it at any time without affecting the activities carried out before the withdrawal. 10. You have the right of access to your data, to rectification, erasure, restriction of processing, the right to data portability, and the right to object. 11. You have the right to lodge a complaint with a supervisory authority, i.e. the President of the Personal Data Protection Office if you consider that the processing of data infringes the personal data protection regulations. 12. Providing your personal data such as name(s) and surname, date of birth, contact details, educational background, professional qualifications, and employment history is necessary for participating in the recruitment. Failing to provide the above data will make it impossible to participate in the recruitment being carried out. Providing other data is voluntary. 13. Giving consent to carrying out future recruitments is voluntary and has no effect on the recruitment carried out by the Controller at present. 14. Your data will not be used for the purposes of automated decision-making or profiling. §4 General information on personal data processing (agreements, contractors) 1. The controller of your personal data is Next Technology at FlexDev spółka z ograniczoną odpowiedzialnością with its registered office in Poznań, Baraniaka 88D, 61-131 Poznań, entered in the Business Register of the National Court Register under number KRS 0000759865, whose registration documents are maintained by the District Court for Poznań – Nowe Miasto i Wilda in Poznań, 8th Business Department of the National Court Register. 2. In matters relating to personal data processing you may contact the Data Protection Officer appointed by the Controller at the following email address : iod@flexdevgroup.com or by calling the telephone number +48 570 996 993. 3. Your personal data will be processed : a. for the purposes of performing a contract – based on a contract entered into (Article 6(1)(b) GDPR), b. for the purposes of compliance with legal obligations (including tax obligations) – based on a legal obligation to which the Controller is subject (Article 6(1)(c) GDPR), c. and may be processed for the purposes of pursuing claims resulting from the provisions of the civil law, if any such claims occur – based on a legitimate interest of the Controller (Article 6(1)(f) GDPR). 4. Your data will be processed by authorized employees and associates of the Controller. The personal data recipients will be the entities providing services to the Controller, including in particular IT, accounting services, hosting. 5. Your data will not be transferred to any third countries (i.e. countries that are not members of the European Union or the European Economic Area). 6. Your personal data will be processed during the term of the agreement and the period required by law, including the prescription period of claims (if any). 7. You have : a. the right to access your personal data, b. the right to rectify, erase, or restrict the processing of your data, c. the right to object. 8. You have the right to file an objection with the supervisory authority, i.e. the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw, if you believe that the processing of your data violates the personal data protection regulations. 9. Although the provision of personal data is voluntary, it is necessary to sign the agreement. It is not possible to execute the agreement unless such data is provided. 10. Your data will not be used for the purposes of automated decision-making or profiling. If the Controller processes your data due to the fact that you are the representatives, employees / associates of its Customer / Contractor, and the data was provided to the Controller for the purposes of ongoing execution of a contract or a legal relationship between the parties in connection with a contract signed, please be informed that : 1. The Controller of your personal data is Next Technology at FlexDev spółka z ograniczoną odpowiedzialnością with its registered office in Poznań, Baraniaka 88D, 61-131 Poznań, entered in the Business Register of the National Court Register under number KRS 0000759865, whose registration documents are maintained by the District Court for Poznań – Nowe Miasto i Wilda in Poznań, 8th Business Department of the National Court Register. 2. In matters relating to personal data processing you may contact the Data Protection Officer appointed by the Controller at the following email address : iod@flexdevgroup.com or by calling the telephone number +48 570 996 993. 3. Your personal data must be processed for the following purposes : a. performance of the contract signed with your employer / customer – i.e. based on a contract signed (Article 6(1)(b) GDPR); b. compliance with a legal obligation by the Controller – i.e. based on a legal obligation to which the Controller is subject (Article 6(1)(c) GDPR); c. pursuance of the legitimate interests by the Controller, such as protection against claims and collection of receivables, or internal administrative, analytical and statistical purposes (Article 6(1)(f) GDPR). 4. The Controller may also process personal data obtained in email correspondence. In such cases, the personal data will be processed for communication purposes – i.e. based on the Controller’s legitimate interest (Article 6(1)(f) GDPR) referred to herein. Such personal data will be processed throughout the prescription period of claims, if any, depending on the subject matter of the emails. 5. Your personal data will be transferred to the entities processing data on behalf of the Controller, which take part in the performance of the Controller’s tasks, including the operators and providers of IT systems and the providers of accounting and hosting services. Your data will also be made available to other controllers, including postal operators and couriers. 6. Your personal data will not be transferred to any third countries. 7. Your personal data will be processed throughout the term of the contract and the prescription period of claims (if any). In the event of a pending dispute or proceedings, in particular court proceedings, this period may be extended. 8. The Controller will collect your personal data from your employer / customer or directly from you. 9. The Controller may process in particular the following categories of personal data : name, correspondence address, telephone number. 10. You have the right to access your data, rectify it, erase, restrict its processing, or file an objection. 11. You have the right to file a complaint in connection with the processing of personal data by the Controller with a supervisory authority, i.e. the President of the Personal Data Protection Office. 12. The provision of your personal data is necessary for the performance of the contract between your employer / customer and the Controller. 13. Your personal data will not be used for the purposes of automated decision-making or profiling. §5 Information clause for Fanpage users The Controller of your personal data is Next Technology at FlexDev spółka z ograniczoną odpowiedzialnością with its registered office in Poznań, Baraniaka 88D, 61-131 Poznań, entered in the Business Register of the National Court Register under number KRS 0000759865, whose registration documents are maintained by the District Court for Poznań – Nowe Miasto i Wilda in Poznań, 8th Business Department of the National Court Register. In matters relating to personal data processing you may contact the Data Protection Officer appointed by the Controller at the following email address : iod@flexdevgroup.com or by calling the telephone number +48 570 996 993. Your personal data will be processed for the purpose of communication and promotion within the Administrator's fanpage available at the following addresses[DG1] : Fanpage on Facebook : https : / / www.facebook.com / nextitpoznan LinkedIn : https : / / www.linkedin.com / company / flexdevgroup / YouTube : https : / / youtube.com / @nextitpoznan9098?si=VvvUQPywJo2jp0L5 in particular, responses to reactions, comments and private messages, as well as for statistical and advertising purposes carried out through the tools provided by the application The processing is carried out on the basis of the controller's legitimate interest, which is to ensure the continuity of business communication, marketing own products and taking care of the brand image (Article 6(1)(f) of the GDPR). The recipients of your personal data may only be entities that are entitled to receive it under the provisions of law. In addition, your data is shared with Meta Platforms Ireland Limited (see below for details). Your personal data will be stored until you object or the purposes of the processing cease to exist. You have the right to request access to your personal data, as well as to rectify (correct) it. You also have the right to request the deletion or restriction of processing, as well as to object to processing, but this is only possible if further processing is not necessary for the Controller to comply with a legal obligation and there are no other overriding legal grounds for processing. You have the right to lodge a complaint against the processing of your data carried out by the Controller to the President of the Personal Data Protection Office (uodo.gov.pl). Providing data is voluntary and takes place through the use of the Administrator's Fanpage. Joint Controller Notice with Meta Platforms Ireland Limited The Controller and Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland) are joint controllers of your data in accordance with Article 26 of the GDPR in the scope of data processing for statistical and advertising purposes. Joint controllership includes aggregate data analysis in order to display statistics of the activity of the Administrator's Fanpage users. Meta Platforms Ireland's responsibilities for the processing of your data for the following purposes : have a legal basis for processing data for Page Insights; ensuring the exercise of the rights of data subjects; reporting breaches to the supervisory authority and notifying the affected persons about the incident; ensuring appropriate technical and organizational measures to ensure the security of your data. The scope of the Controller's responsibility for the processing of your data : having a legal basis for the processing of data for statistical purposes; fulfilment of information obligations within the scope of processing purposes pursued by the Controller. Meta Platforms Ireland will make the essential content of the Page Insights addendum available to data subjects (Article 26(2) of the GDPR) through the data contained in the Page Insights Information, which can be accessed from all pages. The main supervisory authority for joint processing is the Irish Data Protection Commission (notwithstanding Article 55(2) of the GDPR, where applicable). Detailed information on mutual arrangements between administrators is available at :