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Customer Expert with Italian and English

Customer Expert with Italian and English

TP Poznań Sp. z.o.oKórnik
30+ days ago
Job description

Customer Expert with Italian and English

Miejsce pracy : Poznań

Your responsibilities

  • Responding in real time to platform users' inquiries regarding LIVE streaming in terms of reported abuses and appeals of decisions made.
  • Receiving user requests and resolving them in accordance with established platform standards.
  • Collaborating in an international back-office environment (no phone contact with customers).
  • Cooperation in a 24 / 7 shift format - day, night, weekend shifts - schedule determined according to your needs!

Division of working time

  • 100% Back-office tasks
  • Our requirements

  • Fluent knowledge of Italian (min. C1) and very good knowledge of English (min. B2).
  • Willingness to provide shift assignments on a 24 / 7 basis.
  • Availability for a minimum 140 hours and 2 weekends per month
  • Ability to work in a team and a sense of responsibility.
  • Good organization of own tasks and attention to details.
  • Willingness to cooperate fully from the office in the city centre of Poznań.
  • What we offer

  • Employment on a contract of mandate and a rate of 45 PLN gross / hour
  • Flexible schedule tailored to your needs
  • Comprehensive and fully paid start-up training (3 weeks, working days only) and nesting (2 weeks after the training period).
  • Access to the MyBenefit platform, where you can take advantage of private medical care, sports card. You can also exchange points for discounts on shopping, movie tickets, food delivery, travel or many other services!
  • Opportunity to grow in the social media industry - you will become an expert!
  • Opportunity to grow within the structure of the organization.
  • Friendly atmosphere and a modern office in the centre of Poznań.
  • Benefits

  • sharing the costs of sports activities
  • private medical care
  • remote work opportunities
  • flexible working time
  • corporate products and services at discounted prices
  • no dress code
  • coffee / tea
  • birthday celebration
  • employee referral program
  • Recruitment stages

  • Initial phone interview
  • Language verification
  • Online interview
  • Information for you about our decision
  • Place : Poznań (onsite)

    Schedule : 24 / 7 shifts – You are the one who chooses the shifts that suit you!

    Training start date : 21.07.2025

    Training duration : 3 weeks (Monday-Friday, conducted in English)

    TP Poznań Sp. z .o.o

    We are creating a space on a well-known platform in social media - we receive reports, react and act! We are looking for people who want to have a real impact on how the Internet looks.

    Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".

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