Bank Statement Processing Team Leader

At HEINEKEN Kraków (HEINEKEN Global Shared Services)

our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to "WOW" the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves : inclusive, diverse, and open for new challenges.

Your Responsibilities Would Include

• understanding and being able to communicate company strategy to the team and individuals
• establishing team strategy aligned with process and HEINEKEN Krakow high-level strategy and priorities
• executing the process delivery with expected service objectives and quality
• taking ownership for end-to-end process and service delivery, including part of the process delivered by GBO
• solving operational issues and acting to prevent them in the future
• preparing and analyzing SLA / KPI reports with root cause analysis
• ensuring complete and up-to-date process documentation
• actively attending relevant operational meetings to discuss performance, issues, and collaboration
• preparing and participating in business visits as per the agreed plan with SM
• fostering business partnership and aligning the communication standards with OpCo and GBO
• ensuring that effective controls are executed and monthly control reports are delivered
• proactively raising any issues in the design or execution of controls and proposing changes to make controls effective and efficient
• making conscious decisions regarding team costs (OT, travels, R&R, unused holidays, band mix)
• bringing constructive, challenging ideas to drive process standardization and taking ownership of the agreed actions.

You Are a Good Candidate If You Have

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to . Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.