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IT Service Owner
HSBC Service Delivery (Polska) Sp. z o.o.małopolskie, małopolskie, Polska4 days ago
Job descriptionThe IT Service Owner (ITSO) is responsible for the ongoing supply and support of the IT services owned and provide a single point of contact for those services in line with standard IT Infrastructure Library (ITIL) Service Lifecycle phases, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. This role also involves a portion of resource management, acting as Delegate Team lead, recruitment. IT Service Owner (ITSO) is a dynamic role where you will get the chance to be involved in both operational tasks, projects, programs and have the opportunity to network with different teams such as Risks, Cyber Security, developers, Project Managers and many more on a regular basis. You will get access to different tools and trainings to support your transition to this role as well as your career development. Be accountable for maintaining effective control of the end-to-end application and service (which includes Dev; UAT; Production and Contingency). Successful operation and continuous improvement of services. Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes. Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades). Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions. Help maintaining the good harmony in the team, and always there for the team members to listen, address any issues & provide necessary guidance. Collaborate with key stakeholders within your Function such as other Services Owners; POD Team Members; Risk & Control Officers; SSP Leads and Group such as Cyber Security. Delegate requests for information / completion of regular reviews to POD team for completion. Regular review of inventory tools to maintain service and application information. Resourcing Business Management such as recruitment, dealing with invoices, co-leading team, resource forecast and planning. At least 3 years’ experience working in either IT Service Management or Infrastructure / Software support or Project Management area. Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change, Incident & Problem management. Ability to build and maintain strong relationship with stakeholders and colleagues from other teams. Experience in leading a team, being a good listener, ensuring team members issues are addressed. Experience in recruitment and has knowledge in resource business management such as PMO / Project Management. Can-Do attitude where no task is too small or big. Being a team player adaptable to change. Good knowledge of IT technologies, their components and their operational environments. Good knowledge of Windows, Linux or Database such as Oracle. Strong communication skills in English is a must. Competitive salary Annual performance-based bonus Additional bonuses for recognition awards Multisport card Private medical care Life insurance One-time reimbursement of home office set-up (up to 800 PLN) Corporate parties & events CSR initiatives Nursery discounts Financial support with trainings and education Social fund Flexible working hours Free parking sharing the costs of sports activities private medical care sharing the costs of professional training & courses life insurance remote work opportunities flexible working time integration events corporate sports team retirement pension plan corporate library no dress code coffee / tea parking space for employees leisure zone extra social benefits employee referral program opportunity to obtain permits and licenses charity initiatives family picnics extra leave In-office gym
technologies-expected :
- Oracle
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It Service Owner • małopolskie, małopolskie, Polska
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