GSC : Demand and Capacity Lead

Job Advert Details Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity We are looking for a Demand and Capacity Lead to join the Digital Business Automation (DigiBA) team in CTO Infrastructure. Our platform operates at global scale, supporting business-critical services such as Control-M, IBM Sterling File Gateway, and Connect : Direct.This is an individual contributor role focused on managing demand and capacity at the application level with strong consideration for infrastructure layer as well. You will forecast service consumption, support development planning, inform commercial discussions, and help ensure our automation and file transfer services scale smoothly across environments hosted on distributed infrastructure — primarily Linux and Oracle DB, with some Windows and MySQL. What you’ll do :

• Track and analyse application usage trends across automation and file transfer services globally.
• Forecast future demand based on onboarding plans, project pipelines, and consumption patterns.
• Maintain service-level capacity models aligned with performance targets and licensing constraints.
• Prepare regular reporting for senior stakeholders, including consumption, risk, and growth projections.
• Support development planning by assessing scalability impacts of new or enhanced services.
• Provide consumption insights to support vendor discussions and contract evaluations.
• Collaborate with internal customers and platform teams to align demand with resource availability.
• Contribute to audit readiness and governance by documenting capacity planning activities.

What you need to have to succeed in this role :

What we offer :

If your CV meets our criteria, you should expect the following steps in the recruitment process :

We are looking to hire as soon as possible so don’t wait and apply now! You'll achieve more when you join HSBC.We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at :