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Carrier Operations Analyst

SnaphuntWroclaw, Poland

30+ days ago

Job description

The Offer

Work within a company with a solid track record of success
Flexible working options
Work alongside & learn from best in class talent

The Job

Job Responsibilities :

Monitor carrier performance and ensure adherence to service level agreements (SLAs).

Analyze shipping data to identify trends, inefficiencies, and cost-saving opportunities.

Negotiate contracts and freight rates with carriers to optimize transportation costs.

Collaborate with internal teams (logistics, supply chain, and customer service) to improve delivery performance.

Resolve carrier-related issues, including delays, damages, and billing discrepancies.

Track and report key performance indicators (KPIs) for carrier operations.

Maintain compliance with transportation regulations and company policies.

Implement process improvements and technology solutions to enhance carrier operations.

Manage carrier onboarding and ensure smooth communication between stakeholders.

The Profile

You have at least 4 years experience, ideally within a IT Business Analyst / Project Manager or Operations Management role.

You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.

You have working knowledge of BI system and Financial Management

You are a strong networker & relationship builder

You enjoy finding creative solutions to problems

You pay strong attention to detail and deliver work that is of a high standard

The Employer

Our client is making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. Our client provides unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.

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Analyst • Wroclaw, Poland