Account Coordinator

Overview

The Account Coordinator will ensure response and resolution of numerous customer issues to achieve the highest level of satisfaction and product understanding for HireRight's largest clients. The role requires interaction with various customer contacts to facilitate problem resolution and escalate issues to appropriate personnel within HireRight. The Account Coordinator works with the HireRight Team to proactively monitor issues and improve HireRight product / service delivery prior to customer impact.

Responsibilities

Responsibilities include :

• Ensure a prompt and accurate response to client-specific issues;
• Monitor all inbound enquiries (domestic and international, where applicable)
• Monitor issues submitted to Product / Development and ensure committed resolution timelines are delivered
• Monitor invoice-related changes or issues
• Monitor of domestic and International searches and expedite background screening report delays
• Monitor operational guidelines to ensure background reports are being processed in accordance to those guidelines
• Ensure additional information / documentation submitted by the client or client’s applicant is updated to the report in a timely manner and ensure report notes are updated with current and accurate detail noting receipt of information
• Serve as a liaison between HireRight and customer on problems or issues that arise
• Provide administrative support to extended Account Management function as needed
• Monitor product performance via capturing data on reported issues
• Report data trends proactively to AM and Operations personnel
• Develop / maintain long-term business partnerships with clients

Qualifications

Experience :

Knowledge and Skill :

What do we offer

Work location : Poland, Katowice.