Overview
The primary purpose of the job is to ensure that customer payments and all receivables related activities are processed in a timely manner and in accordance to the quality standards.
Responsibilities
- Allocating and clarifying payments
- Dunning process of all overdue items
- Securing on time customer payments and providing Customers with requested documents
- Setting up direct debits
- Checking, creating and recharging invoices / credit notes
- Bank reconciliation
- Preparing reports
- Maintaining relationship with customers / business partners
- Facilitating the identification and resolution of any customer disputes / queries
- Performing root cause analysis
- Identifying process improvement needs and providing possible solutions
- Taking an active part in creating and keeping process documentation up to date
- Providing training and support for new team members
Qualifications
Good understanding of Order to Cash process1 year of experience in accounting department / accounts receivables
Ability to understand customers’ / business partners needsEnglish language level allowing business communication (German nice to have)Ability to build and maintain relations with customers and business partnersGood team player, enhancing cross team cooperationAccuracy and attention to details, quality consciousnessProactivenessAbility to identify process improvement needsGood command of ExcelExperience in working with the ERP systems, preferably SAPOptions
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