Key Account Manager (KAM)

Evotym is dedicated to building exceptional teams for growing companies.

As a leading Fintech Staffing and Recruitment agency, we connect top-tier talent with Fintech companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.

Join us and be part of a dynamic team and make an impact in the fintech industry.

About the Client

Our client is a UK-based fintech company (licensed EMI, regulated by FCA) providing a digital banking / payments platform for businesses. Their mission is to simplify international payments, multicurrency operations, e-wallets, team finance management, and FX — faster and more transparent than traditional banks.

Role Overview

We are looking for a strong, autonomous KAM who understands fintech payments, client operations and can own merchant relationships end-to-end. You will manage key business clients using a digital banking platform, support onboarding, optimise product usage, and ensure long-term client satisfaction.

Key Responsibilities

Manage and grow relationships with business clients

Support onboarding, KYC / KYB flow coordination

Monitor client activity, ensure smooth daily operations

Resolve issues across payments, cards, FX, and wallets

Collaborate with ops, compliance, and tech teams

Increase product adoption & upsell opportunities

Maintain high satisfaction, retention, and client understanding of features

Requirements

2–3+ years in fintech, EMI, PSP, or digital banking

Deep understanding of payment flows (SEPA, SWIFT, cards, FX, wallets)

Strong communication & client-facing skills

Ability to manage clients end-to-end without micromanagement

Fluency in English and Russian — strong working proficiency

On-site format in Riga

Key Soft Skills

Proactive, problem-solving mindset

Strong communication skills

Ability to work independently and build long-term merchant trust

Loyalty, responsibility, and an ownership mindset

What We Offer

Total compensation package

Work with regulated fintech (FCA EMI)

Fast-paced, small team environment

High ownership, direct impact

Flexible work model

Growth opportunities as the company scales