Manager, Customer Success

Camunda is the

leader in enterprise agentic automation, orchestrating complex business processes

, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes.

Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda

to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences.

As a fully remote, global company, we're rewriting the rules of modern business.

Named GP Bullhound's 2024 Top 100 Next Unicorn list, certified as a

Great Place to Work

, and recognized by Flexa for true flexibility, we're growing fast and looking for top talent to join our team. If you're excited to do meaningful work and make real impact, keep reading,

this role could be the one you've been waiting for.

About The Role

As the Manager of Customer Success at Camunda, you'll lead a passionate team of CSMs who help enterprise customers achieve meaningful business outcomes through process orchestration and automation. You'll empower your team to deliver exceptional value, deepen customer trust, and drive retention and expansion through partnership and collaboration. This is an opportunity to shape how Customer Success operates at scale — balancing strategic thinking with empathy, accountability, and our shared commitment to customer value.

What You Will Do

• Lead and coach a regional team of Customer Success Managers, fostering a culture of curiosity, ownership, and measurable impact.
• Drive customer retention and growth by ensuring teams execute structured success planning, value realization, and proactive risk management.
• Partner with Sales, Product, and Technical Account Management to create seamless, value-driven customer journeys.
• Translate business insights into coaching opportunities and operational improvements across the CS organization.
• Champion Camunda's values by modeling collaboration, transparency, and continuous improvement.

What You Will Bring To The Role

Must Haves

Nice To Haves

C1

Compensation

What We Have to Offer :

We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.

The Annual Total Target Cash

(base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on

skills

experience

, and

location

, and we typically hire in the first half of the range to allow room for growth :

If you're based elsewhere, you'll be hired via

(our global employer partner), and your Talent Acquisition Partner will provide a personalized

Total Rewards Calculator

after your first interview.

Equity :

We also offer equity (where applicable) through our

Virtual Stock Option Plan (VSOP)

Benefits & Perks

We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you're based. Our benefits are globally designed and locally delivered where applicable.

"Everyone is welcome at Camunda"

it's a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application

Come join us and be part of Camunda's incredible journey : Make an impact at a pivotal moment in our story