IT Support Specialist - Service Desk

IT Support Specialist – Service Desk

Location : Kraków, Poland (hybrid model)

Contract : Employment contract or B2B

Job overview :

We are looking for an experienced IT Service Desk Specialist to join the team of our client in Kraków. You will be responsible for resolving technical issues, managing user access, and supporting end users across hardware, software, and network-related topics.

Key responsibilities :

Diagnose and resolve hardware / software / network issues via phone / email / chat

User account management (Active Directory, Exchange)

Route incidents to 2nd / 3rd line support when needed

Support remote users (VPN, RDP)

Maintain and update the knowledge base

Use ITSM tools (e.g., ServiceNow, Remedy)

Manage incidents and technical documentation

Collaborate with vendors and internal support teams

Support devices : laptops, desktops, printers, PDAs, MS Office suite

Participate in training, documentation, and knowledge transfer

Work closely with offshore / on-site teams

Requirements :

1–3 years of Service Desk / IT Support experience

Hands-on experience with Windows OS (7 / 10 / 11)

Knowledge of AD, Exchange, VPN, Office apps, browsers, remote access

Proficient in English (B2 or higher)

Additional language (German, Italian, Spanish, Russian, Mandarin, Japanese) is a plus

Strong communication and interpersonal skills

We offer : Responsibilities :

We are looking for :

Don't hesitate and apply now!