Customer Care Manager

Company Description

Join SOMFY and Shape the Future of Energy-Efficient, Smart, and Sustainable Living

At SOMFY, we are committed to transforming how people live, work, and interact with their homes and buildings. As a global leader in automated control systems – specializing in motorized solutions for blinds, shutters, awnings – we develop innovative, sustainable, and energy-efficient technologies that enhance thermal health, visual comfort, and reduce overall energy consumption.

With over 50 years of innovation and a presence in more than 60 countries, SOMFY is a family-owned French company with a long-term vision and deep industrial expertise. In Poland, we operate a strategic manufacturing site in Niepołomice, supporting both local and international markets. Poland is a key country for SOMFY's growth, innovation, and sustainability leadership.

Job Description

As Customer Care Manager for Business Unit Poland, you will be a part of a Core Team and lead a dedicated community committed to delivering an outstanding end-to-end customer experience — from order management and delivery to technical advisory and after-sales service.

In this role, you'll help shape our service strategy, enhance processes, and drive digital transformation. By working closely with Sales, Marketing, and our European Distribution Center (EEDC), you'll ensure every customer interaction reflects Somfy's commitment to excellence, innovation, and partnership.

What you'll do

• Lead and inspire the Customer Care organization (Customer Service, Technical Advisory, Technical Training, Aftersales Service).
• Align local Customer Care strategy with regional and Group priorities to deliver operational excellence in Poland.
• Ensure a seamless customer journey — from order management to after-sales — securing top-tier service quality and satisfaction.
• Collaborate closely with Sales, Marketing, and distribution center in Niepołomice to ensure readiness for campaigns, product launches, and promotions.
• Oversee digital tool implementation (CRM, ERP, service platforms) and process optimization.
• Lead aftersales, repair, and warranty operations while guiding technical advisory and training teams to ensure timely issue resolution and expert support for installers, partners, and end users.
• Partner with distribution center in Niepołomice to ensure smooth logistics execution and quick issue resolution.
• Manage budget, reporting, and compliance with Group standards and regulations (including GDPR).
• Coach and develop high-performing teams, fostering a culture of accountability, collaboration, and continuous learning.
• Lead or contribute to cross-functional projects enhancing customer satisfaction and operational efficiency.

Qualifications

Education & Experience

Leadership & Collaboration

Skills & Competencies

Mindset & Values

Additional Information

Why Join SOMFY?

At SOMFY, we believe in creating value that goes beyond business. We invest in people, innovation, and sustainability – helping build smarter, healthier, and more energy-efficient buildings for everyone. When you join us, you'll :

What we offer

The protection of our candidates' personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.