ADTS (Application Development & Technical Service) Engineer (German speaking)

ADTS (Application Development & Technical Service) Engineer (German speaking)

Miejsce pracy : Bydgoszcz

Your responsibilities

• Manage product trials
• Equipment audits / maintenance
• Customer stock control support
• Safety analysis
• Data analysis
• Customer training
• Process optimization
• Complain management
• Project planning
• Trial planning / preparation
• Technical support – email, telephone
• Communication of all customer interactions (Internal written technical reports)
• Project planning for high value sales opportunities
• Management and resolution of customer complaints / technical issues
• Arranging specific product samples
• Preparation of a written product trial plan
• Selection of the correct equipment items for the specific application
• Efficient planning of travel and work schedule
• Attendance and input at weekly 'cell' meeting and implementation of subsequent actions
• First point of contact for customer quality issues and recommendations on the next steps to the 'cell'
• Demonstrating ColorMatrix / Avient values on-site with customers
• Continuous learning of product knowledge and liquid systems
• Education of customers on ColorMatrix / Avient products and their benefits
• Completion of Technical reports with customer sign off
• Manages successful resolution of customer complaints / issues.

Our requirements

What we offer

Benefits

We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self, a leader of others, or a leader of the business.

By playing to win, acting customer centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avient’s strategic goals, to meet our customer needs, and to accomplish your career goals.

About the role :

As part of the commercial team, the principle function of the ADTS (Application Development & Technical Service) is to provide a world class Technical Service for all ColorMatrix / Avient customers in Germany, Switzerland and Austria. Each region within the EMEA area operates a ‘sales cell’ structure where a Regional Account Manager, ADTS Engineer and Customer Service Sales Support Representative work together to deliver the overall regional sales budget.

The ADTS Engineer is mainly responsible for converting new customers to ColorMatrix / Avient metering systems and products, conducting new product and equipment trials (internal and external), attending customer sites for maintenance visits, technical and commercial meetings, problem solving, training, refurbishing equipment and managing complaints as required.

The role is home office based with between 60-80% travel to customer sites. This will include customers located in Germany, Switzerland and Austria. This is an exciting opportunity for an individual who is keen to learn and develop both their technical and commercial skills. On the job as well as internal and external training is given as part of the growth and development of the successful candidate.

The role comes with a company car, mobile phone and laptop.

Avient Colorants Poland Sp. z o.o.

Our purpose at Avient Corporation is to be an innovator of materials solutions that help customer

succeed, while enabling a sustainable world.

Innovation goes far beyond materials science; it´s powered by the passion, creativity, and diverse

expertise of 9,000 professionals worldwide. Whether you´re a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, you´ll find your place at Avient.

Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough!